BBB Business Review

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This business is not BBB accredited.

Precise Cleaning

Phone: (614) 347-5426 Home Business Street Address  Not Published Through BBB, Columbus, OH 43215 http://www.precisecleaningcompany.net/


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Precise Cleaning include:

  • 11 complaint(s) filed against business
  • Failure to respond to 6 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Advertising issues found by BBB

Factors that raised the rating for Precise Cleaning include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 11

Additional Complaint Information

This business has a pattern of customer complaints alleging customer service issues. Specifically, consumers allege they purchased Groupon coupons and have not been able to schedule or appointments or have received sub-optimal service. Some consumers indicate numerous phone calls and/or emails are sent for assistance, but the company fails to respond. 

On November 26, 2013, and December 13, 2013 BBB sent certified email to Joshua's Cleaning Service requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.

On December 18, 2013, the business responded stating: "The issues came about from selling nearly 1,000 Groupon deals in 2 days. We did not anticipate the volume that came from this offer. It became a bit overwhelming for the office staff for a week or so but was quickly caught up and everyone was scheduled accordingly. We also experienced mechanical issues with 2 vans at once. It was unfortunate timing but circumstances beyond our control.

Out of the nearly 1,000 jobs less than 10 had any complaint at all. While we strive to please every customer we do understand that not everyone was happy. We always have the customers review and sign a document/contract at the completion of each service that job was done to their satisfaction. Also any future deals thru Groupon, Amazon, etc will be capped." 

BBB will monitor this company’s efforts, and this aspect of the Business Review will be updated once additional information becomes available.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Precise Cleaning
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 11

Additional Information

BBB file opened: April 16, 2012 Business started: 02/01/2011 Business started locally: 02/01/2011
Type of Entity

Sole Proprietorship

Business Management
Mr. Joshua Tanner, Owner
Contact Information
Principal: Mr. Joshua Tanner, Owner
Business Category

Air Duct Cleaning Water Damage Restoration Air Purifying & Cleaning Systems & Equipment Upholstery & Carpet Cleaning Carpet & Rug Cleaners Drapery & Curtain Cleaners

Alternate Business Names
Joshua's Cleaning Service

Customer Review Rating plus BBB Rating Summary

Precise Cleaning has received 1.55 out of 5 stars based on 11 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.