Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Scotts Tree Services has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforScotts Tree Services

    Tree Services

    At-a-glance

    Customer Reviews

    4.14/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company states they offer tree trimming and removal, stump grinding, snow removal and de-icing services.

    Business Details

    Location of This Business
    5404 Columbus Pike, Lewis Center, OH 43035-9003
    BBB File Opened:
    4/9/2008
    Years in Business:
    21
    Business Started:
    6/8/2003
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Scotts Tree & Crane Service
    • Scottscape Tree Service
    • Scottscape Maintenance
    • Scotts Tree Service
    Business Management
    • Mr. Scott Lacey, Owner
    Contact Information

    Principal

    • Mr. Scott Lacey, Owner

    Customer Contact

    • Mr. Randy Lee Shannon Jr., Company Contact
    • Mr. Scott Lacey, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dan R

    1 star

    07/05/2024

    That’s business is completely unprofessional. This business never provided an official estimate, and certainly not a contract prior to starting the job (which should have been our first warning). They never contacted us to let us know they were coming, never knocked on the door to say they had arrived and to discuss the job and confirm what we wanted done. They also never let us know that that were leaving and that they considered the job done. The crew then left before reviewing the work with us. And after we texted to ask about one of the limbs left on the tree after the crew had left, they immediately became confrontational. They never left an invoice until we asked for it, and of course they demanded immediate payment. They called my wife repeatedly to demand payment (she wasn’t available right that second), then threatened to put a lien on our house if we didn’t pay right then. And then they had the nerve to tell her "I don't play games." Extremely rude, unprofessional, and incredibly poor customer service. I wish we had read the other reviews here before hiring Scott’s. It’s clear they don’t value their customers, and aren’t willing to deal with complaints in a professional, civil manner. They even attack customers on this review page. Do not use Scotts.

    Local BBB

    BBB of Central Ohio

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.