Business ProfileforMove EZ, Inc.

This company is now or also called "Liveeasy" concierge service ?? They work with several realty companies, mine being ****** ***** in Toledo-OH. I already had an install for an *** Security System through "SafeStreets" but the rep, ****, through Liveeasy stated that they could offer me more equipment for less money and suggested that I cancel my scheduled install, wait 30 days, and then agree to a brand new contract that they offered me for *** services. So, I took his advice. After the 30 days they set me up with a new install, stated that my $99 installation fee will be reimbursed afterwards. My monthly charge is lower by a few dollars but I am receiving the same amount of equipment was initially offered. I scheduled with SafeStreets twice and both time they claimed a technician was out sick and they had to reschedule for today. We will see if they show up. Called Moveeasy (Ez)/ Liveeasy (EZ) concierge rep **** several times and could not get a callback. Was told by the schedulers that he was either out of the office or in a meeting. Called asked for a supervisor and was told THEY are all in a meeting ?? ?? Finally **** calls back and states he just got into work...I said, I was told you were in a meeting for another hour! He didn't know why I was told that. He stated it's unfortunate that both installers were sick but what more do I want?? It's rescheduled for today??? I asked for his Supervisor Z. to call me. Again, he asked what for??...like what more do you want?? It’s not our fault that you were rescheduled. I mean people get sick!!!! Once the Supervisor, Z, called I explained the scenario and experience with my service not being installed and he apologized and offered to mail me a $50 gift certificate. He also stated that he contacted SafeStreets to ensure that my installation will take place today April 30th between 4p and 8p. If not, he gave his direct line for follow up.