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Find a Location

Ferguson Bath, Kitchen & Lighting Gallery has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFerguson Bath, Kitchen & Lighting Gallery

    Plumbing Fixtures
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Ferguson Bath, Kitchen & Lighting Gallery has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      438 Mccormick Blvd, Columbus, OH 43213-1525
      BBB File Opened:
      9/16/1987
      Years in Business:
      71
      Business Started:
      2/27/1953
      Business Started Locally:
      1/1/1987
      Business Incorporated:
      7/22/1986
      Type of Entity:
      Corporation
      Alternate Business Name
      • Ferguson, a Wolseley company
      • Ferguson Enterprises, Inc.
      Contact Information

      Customer Contact

      • Mr. Adam Sadecki, Branch Manager
      Additional Contact Information

      Fax Numbers

      • (614) 751-1431
        Primary Fax
      • (614) 876-0156
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/25/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      In July of 2017 we purchased a Kichler ceiling fan, along with other items, from Ferguson Bath, Kitchen & Lighting Gallery (*** ******* ******** ***** **** ************ ** ****** ************). I contacted Ferguson on June 27, 2022 to inform them that the fan was no longer working. They informed me that they would order me a replacement fan as the fan was still under warranty. I have reproduced my email correspondence with Ferguson under supporting documents. Despite the emails and phone calls to various people at Ferguson, we have not received the promised replacement fan, or an explanation for why this fan has not been forthcoming. As we are entering the summer season when the fan is most needed, and can no longer wait for a replacement, I am purchasing a replacement on my own, and seek either a refund or a store credit from Ferguson as compensation.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brianna P

      1 star

      05/05/2022

      If I could give 0 stars, I would. But since I cant, I will say that I will NEVER use them for anything again and I wouldnt recommend them to ANYONE. We purchased a shower door that didnt work out and trying to return said door has been a nightmare in itself! They have come twice and each time it is something else. First its because we didnt have the pallet, which they neglected to tell us that. Now that we have a wood pallet, its too long and they cant get it into the semi truck. I would stay FAR away from them. Their customer service is no help either! Absolutely ridiculous. They will now need to come back for the THIRD time, and with them not giving estimated times when they will show up is very irritating on top of it since someone has to be home. I wish I could just drive it back to the store but they said they dont do that. Very unprofessional! My advise is to a ave your time and money and look elsewhere!

      Local BBB

      BBB of Central Ohio

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