189 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Richard U
1 star04/15/2024
Unfortunately, I have to give at least one star. Terrible claims service from start to finish. Terrible communication, Lie, and try to scam you during the process. Did I mention, the first reimbursement check they sent BOUNCED! Once forced to reissue, and forced to reimburse the return deposit fee, they deducted 5 bucks because I would not give them my banking information to do an electronic transfer. They have a two page form for me to complete for 15 bucks, which states if "they" determine they have overpaid me for any reason, they can go into my account and get the overpayment back. Uh, NO, keep the 5 bucks, send me a check, and I will let the world know how terrible you are. Plus report you to the AG's office for scamming business practices. DO NOT PURCHASE AN EXTENDED WARRANTY FROM THIS COMPANY!
The Safeware Insurance Agency Inc. Response
04/16/2024
Hi *******, thanks for reaching out. If you could please provide your claim number, we will review and follow-up with you directly as soon as possible. Thank you!Review from Luther B
5 stars04/12/2024
Everything was quick and easy. Very satisfied with the service.The Safeware Insurance Agency Inc. Response
04/15/2024
Thank you for sharing your feedback Luther!Review from Nolan C
5 stars04/10/2024
I have a farmhouse table that got a chip in it who knows how. I contacted safeware to put the protection plan into action. Once they verified our plan the process was painless, easy and quick!The Safeware Insurance Agency Inc. Response
04/11/2024
Thank you for sharing your feedback Nolan!Review from Carlos P
1 star04/08/2024
I bought a warranty for my couch 5 years ago and just used it to get stains clean off of it. What they sent me was three cleaning pouches and a cloth from ******* ******** to clean the couch myself. I thought I payed them for that. The warranty cost 129 dollars and the remedy that I was offered was less than 20 dollars. I feel scammed by this. I could of keep that money and had S****** ***** cleaners clean the whole couch for that price or less. My advice to anyone that buys new furniture is to keep your money and get it fixed yourself instead of trusting a company to do right by you in the future.The Safeware Insurance Agency Inc. Response
04/09/2024
Hi ******, thanks for reaching out. If you could please provide your claim number, we will review and follow-up with you directly as soon as possible. Thank you!Review from Rick D
5 stars04/05/2024
Safeware was very helpful in getting my recliner repaired in a timely manner. John the technician was very courteous and friendly.The Safeware Insurance Agency Inc. Response
04/08/2024
Thanks for sharing your feedback Rick!Review from Gayle G
5 stars04/02/2024
Safeware has delivered responsive and excellent service in providing warranty coverage for my treadmill five different times during the past 4 years. I have been particular impressed with their adjuster, Weston C*****, who has listened to and understood my concerns. I highly recommend Safeware for its high quality service!The Safeware Insurance Agency Inc. Response
04/04/2024
Thanks for sharing your feedback Gayle!Review from Julie W
5 stars04/02/2024
I reached out to Safeware to place a claim. The representative I talked with was very helpful and informative and it took no time at all. I was contacted the next day regarding the refund. It was a very positive experience. ***** **The Safeware Insurance Agency Inc. Response
04/08/2024
Thank you for sharing your feedback Julie!Review from James G
5 stars03/21/2024
The technician was on time for our appointment, fixed our treadmill, and left suggestions to properly maintain our machine. We have had no issues since. Great service call; we appreciate the technician’s efforts.The Safeware Insurance Agency Inc. Response
03/22/2024
Thank you for sharing your feedback James!Review from Sarah P.
5 stars03/20/2024
My experience with Safeway was fantastic! I got in touch with them about my lift recliner and a representative was in touch with me the same day. I had to order and pay for the parts myself because the store that I purchased my chair at had gone out of business. They refunded my money in a very timely matter. The repair people they sent out to repair my were very professional and had my recliner up and working in no time at all. would absolutely refer Safeway insurance to everyone.The Safeware Insurance Agency Inc. Response
03/22/2024
Thanks for sharing your feedback Sarah!Review from Sharon T.
5 stars03/18/2024
The service Teck was on time and very polite. He address the issues and went right to work. We are very please how the repairs turned out. Glad I had protection!The Safeware Insurance Agency Inc. Response
03/22/2024
Thank you for sharing your feedback Sharon!
Customer Review Rating
Average of 189 Customer Reviews
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