BBB Accredited Business since
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AC Lens is an online retailer of contact lenses, eyeglasses, reading glasses, and other eye care products.
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A BBB Accredited Business since
BBB has determined that AC Lens meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AC Lens include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 8 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Peter M. Clarkson, President Ms. Beth Cale Mr. Phil Ditrich Mr. Robert Drumm, Director of Marketing Mr. Randy Fisher, General Manager
Contact Lenses Sunglasses Eyeglass Suppliers Internet Shopping
Products & Services
AC Lens sells the following brand(s): Acuvue, Air Optix, Bausch & Lomb, Biofinity, Foster Grant, Hello Kitty, Many more, Oakley, Proclear, Ralph Lauren, Ray-Ban
AC Lens offers the following product(s): Allergy Relief, Computer Glasses, Contact Lenses, Designer Eyeglass Frames, Eye Drops, Gaming Glasses, Many More, Prescription Eyeglasses, Reading Glasses, Sunglasses
Method(s) of PaymentVisa, Mastercard, American Express, Discover, PayPal, PayPal Credit, and more
Refund and Exchange PolicyRefunds and exchanges vary by site but typically you will receive a 90 day no questions asked guarantee on any order. See the various sites for more details.
Alternate Business NamesArlington Contact Lens Service, Inc. DiscountContactLenses.com DiscountGlasses.com Frame Boutique
The principals of this firm, Peter Clarkson and Phil Dietrich are principals of PCPD, Inc and Baseball Rampage. BBB maintains separate report on those companies.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview