Business ProfileforAbercrombie & Fitch

It's really shameful how bad Abercrombie's Customer Service is. Online shoppers need to take their business elsewhere because there is zero accountability on Abercrombies end. I placed an order in Abercrombies app for two items on 3/31. Originally the order was scheduled to be delivered on 4/4 which came and went with the status frozen as "Preparing For Delivery". I'm the type to follow orders closely to make I receive the morning of 4/5 I began to wonder why there was was absolutely no movement on my order. I check the order status in the app on the night of 4/5 only to realize that my order had somehow been returned to a store sometime in the afternoon. I reached out to customer service who told me that the person who returned order to store received a merchandise credit which was then used to purchase children's clothes on 4/7. If you review my account you'll see I've never purchased any children's clothes from Abercrombie. I've tried explaining to CS that not only was the package was never delivered to me, it was never even listed as "Out For Delivery". Furthermore, a few days later the Order Status was updated as "Delivered" on 4/11 at 10:06 PM (???) which is very clearly AFTER the items were supposedly returned to store. Not only that, the location based delivery confirmation details list the delivery as taking place in Ridgewood, NY which isn't my neighborhood and has a completely different zip code. I even provided screenshots of the delivery confirmation calling out the inconsistencies to which they stopped responding. To think I made a replacement order for my items on 4/6 assuming that this would all be worked out and resolved by Customer Service only to be given the finger. It makes me sick that I've ever supported this company.

Hello Pierce, Thank you for taking the time to share your feedback with us. We are truly sorry to hear of the issues that have arose with your recent order 21069172507. We have been able to review your concerns, order tracking and order details in more depth for you today and have reached out via email regarding your order delivery. Here at Abercrombie & Fitch, we are always looking for ways to improve and ensure each customer has a positive and pleasant experience each time they shop with us. We are sorry to hear this was not the case for you with this recent order! We can confirm this issue has been resolved as of April 30th. If we can help with anything else, please, do not hesitate to reach back out to us at [email protected] with any other questions or concerns you may have; we’d be more than happy to help out!