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Find a Location

Roush Honda has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Roush Honda

      100 W Schrock Rd Westerville, OH 43081-2832

    • Roush Honda

      5885 Westerville Rd Westerville, OH 43081-4074

    • Roush Honda

      104 W Shrock Rd Westerville, OH 43081

    Business ProfileforRoush Honda

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New & Used Honda Dealership - new car sales, used car sales, auto dealership

    Products & Services

    New & Used Honda Dealership new car sales, used car sales, auto dealership

    Business Details

    This is a multi-location business.

    Find a Location

    Roush Honda has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Roush Honda

        100 W Schrock Rd Westerville, OH 43081-2832

      • Roush Honda

        5885 Westerville Rd Westerville, OH 43081-4074

      • Roush Honda

        104 W Shrock Rd Westerville, OH 43081

      Location of This Business
      100 W Schrock Rd, Westerville, OH 43081-2832
      BBB File Opened:
      1/1/1971
      Years in Business:
      59
      Business Started:
      1/1/1965
      Business Incorporated:
      10/26/1965
      Type of Entity:
      Corporation
      Alternate Business Name
      • Roush Auto Group
      • Roush Equipment, Inc.
      Hours of Operation

      Primary

      M:
      9:00 AM - 9:00 PM
      T:
      9:00 AM - 9:00 PM
      W:
      9:00 AM - 9:00 PM
      Th:
      9:00 AM - 9:00 PM
      F:
      9:00 AM - 6:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Mr. Jeff Brindley, President
      • Ms. Samantha Hawley, Marketing Coordinator
      • Mr. Cameron Dean, General Manager
      Contact Information

      Principal

      • Mr. Jeff Brindley, President

      Customer Contact

      • Ms. Samantha Hawley, Marketing Coordinator
      Additional Contact Information

      Fax Numbers

      • (614) 794-4515
        Other Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/25/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I’ve came to this dealership three separate times for the same issue that I’ve been having with my car and it is a major issue that can cause a serious accident. The issue is that the car is having a serious misfiring issue that makes the car stall to the point where it stops picking up speed and doesn’t work. All three visits have been within the last couple of months, I dont have the exact dates but they can be looked up on their end. My issue is not with my service advisor since she isn’t responsible for the repairs for my vehicle. My issue is with the mechanic or manager in charge of the repair shop because it’s ridiculous that I have gone multiple times for the same exact issue and it can’t be resolved from the exact brand dealership the car is. The first time I went to the shop I was told it was one of the cylinders that was misfiring so they replaced it and I payed the deductible which was fine. Less than a couple days the car is misfiring again and I contact the dealership and they tell me to bring the car in and shortly after they ask me to take time out of my day to test drive the car because the head technician says there’s nothing wrong he’s seeing and that it could possibly be something I’m causing even though I assured him that it wasn’t. I went there and test drive and of course the same issue happened so then they decide it was the spark plugs so they covered that fee and less than month after I get my car back the same issue was happening but this time instead of just misfiring the car started stalling so bad that it was braking in the middle of the highway while driving. I contact the dealership again and take it for a THIRD time and so the head technician recommended that the head gasket and valve cover get replaced so luckily my warranty covered the fee but if not it would’ve been 3-5 thousand fee for me. I got my car yesterday and right after I left and got onto the highway the same issue was happening so I contacted the dealership thru phone and the person who answered the phone told me a manager would reach out to me but no one has and it’s getting ridiculous. I’d like my car sent to the factory or somewhere else.
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ryan T

      1 star

      12/27/2023

      Went into the dealership today to replace my 2022 Honda Pilot that’s lease is almost up. The salesperson, ***** was a pilot, ****. I wanted to look at a Honda Pilot trail sport or elite and he wanted me to look at a Touring. While this was fine, it’s not a vehicle I’m interested in. He decided to tell me how things work like this is my first vehicle purchase. Don’t understand how their website says they have 100 Pilots available and you can only look at one that you’re not considering. It’s unbelievable how poor this experience was today. I’ve talked to sales people on the phone from this dealership with positive experience before but Mr ***** put a sour taste in my mouth. I’ll never buy a car from this dealership. Worst experience ever. Made sure to let the managers know before leaving I wasn’t happy with them.

      Roush Honda Response

      01/12/2024

      Ryan, Thank you for sharing your recent experience, and I'm sorry to hear that it fell short of your expectations. Your feedback is valuable, and I appreciate you bringing it to our attention. I apologize for any inconvenience caused by the lack of flexibility in exploring the specific Honda Pilot models you were interested in. We'll address this internally to improve our customer service approach. Thank you for taking the time to provide your feedback.

      Local BBB

      BBB of Central Ohio

      BBB Reports On

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