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          Find a Location

          Casto Communities Management, LLC has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Casto Communities Management, Inc.

              250 Civic Center Dr Ste 500 Columbus, OH 43215-5088

              BBB Accredited Business

            • Glenmuir

              2223 Craigside Dr Columbus, OH 43235-5994

              BBB Accredited Business

            • Chestnut Hill

              4610 Weatherford Ln Columbus, OH 43230-6335

              BBB Accredited Business

            • Wexford Lakes

              1100 Burnham Dr Columbus, OH 43228-9304

              BBB Accredited Business

            • Sawmill Commons

              2555 Summer Dr Dublin, OH 43016-8981

              BBB Accredited Business

            Business ProfileCasto Communities Management, LLC

            Apartments
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            250 Civic Center Dr Ste 500

            Columbus, OH 43215-5088

            Get Directions
            Visit Website
            Email this Business
            (614) 228-5331

            Business hours

            8:30 AM - 5:00 PM
            Business Hours
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            Closed
            Closed

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            Get a Quote

            Customer Reviews

            1.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/19/2022

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Company offers apartment rental, leasing and property management services.

            Products & Services

            Company offers apartment rental, leasing and property management services.

            Business Details

            This is a multi-location business.

            Find a Location

            Casto Communities Management, LLC has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Casto Communities Management, Inc.

                250 Civic Center Dr Ste 500 Columbus, OH 43215-5088

                BBB Accredited Business

              • Glenmuir

                2223 Craigside Dr Columbus, OH 43235-5994

                BBB Accredited Business

              • Chestnut Hill

                4610 Weatherford Ln Columbus, OH 43230-6335

                BBB Accredited Business

              • Wexford Lakes

                1100 Burnham Dr Columbus, OH 43228-9304

                BBB Accredited Business

              • Sawmill Commons

                2555 Summer Dr Dublin, OH 43016-8981

                BBB Accredited Business
              Headquarters
              250 Civic Center Dr Ste 500, Columbus, OH 43215-5088
              Email this Business
              BBB File Opened:
              6/20/1996
              Years in Business:
              28
              Business Started:
              11/15/1995
              Accredited Since:
              7/19/2022
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • Casto Residential Realty
              • Casto Communities Management, Inc.
              • Casto
              • Casto Communities Residential Management
              • HQ Flats
              • Killarney Woods
              • Sawmill Commons
              • The Julian
              • Graceland Flats
              • The Barrett
              • The Lakes of Olentangy
              • Tuller Flats
              • Scioto Ridge
              • State Street Capital Realty, LLC
              • Eastpointe Lakes
              • Chestnut Hill
              • Wexford Lakes
              • Glenmuir
              • Glenchester Lakes
              • The Ridge at Chestnut Hill
              Hours of Operation

              Primary

              M:
              8:30 AM - 5:00 PM
              T:
              8:30 AM - 5:00 PM
              W:
              8:30 AM - 5:00 PM
              Th:
              8:30 AM - 5:00 PM
              F:
              8:30 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. William Riat, President
              • Mr. Don M Casto, Vice President
              • Ms. Deborah Zink, Vice President of Finance
              • Mr. Scott Guercio, Property Manager
              • Ms. Pat Westerhouse, Regional Manager
              • Ms. Tamara Humphrey, Collections Manager
              • Ms. Savannah Cannon, Human Resources Coordinator
              • Mr. Brent Sobczak, President
              Contact Information

              Principal

              • Mr. Don M Casto, Vice President
              • Mr. Brent Sobczak, President

              Customer Contact

              • Mr. William Riat, President
              • Mr. Don M Casto, Vice President
              • Ms. Deborah Zink, Vice President of Finance
              • Mr. Brent Sobczak, President
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/18/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On 6/30/2023 I left my apartment, **** *** * ******* **** ** ****** **** ***** after residing there for a total of 3 years 6 months. To date, I have not received my renters deposit. When I finally was able to contact them about this I was told that they charged me $20.00 for 4 Stove Electric Burner Drip pans. They also charged me for $25.00 for cleaning the oven. When I asked about these charges they stated the following: Quote - "If you notified us prior to the move about the drip pans needing to be replaced we would have replaced them for free of charge. Since you moved out and they were not clean we replaced them and charged you $20.00. The oven was excessivley dirty which you were charged $25.00"- Unquote, In my opinion, the oven drip pans were not dirty but stained from normal wear and tear. The oven was not excessively dirty; in fact it was about as clean as it was when I moved in. In addition, I did not receive any of the promised items when signing the lease for the 2nd time, for example, a carpet cleaning etc. They never even sent me the $4.00 difference beween what they say I owed them for the afformentioned damages, and the $49.00 deposit. Basically they took advantage of a Senior Citizen and took my hard earned money for themselves, They are taking advantage of the situation after I moved out, Shame on them! These are not reasonable charges considering the state I left the apartment upon exit, I left the apartment in excellant condtion. I am looking for Sawmill Commons to refund me my original $49.00 deposit.
              Read More
              Read 5 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brian R

              03/17/2024

              Used to rent from Casto lived at one of their apartment, communities for 11+ years with no problems at all until last year I had one problem with one neighbor above me she smoked pot, played music all night, long banging on the floor they moved her to another apartment. Then they sold my current apartment complex. I tried to move to another apartment complex, owned by Casto. They will not rent to me because of the situation. When I was the complaining party, I would stay away from all Casto communities. They do not care about their residence. Terrible corporate and regional management.
              Read 2 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

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