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          Cap & Hitch of New England has 1 locations, listed below.

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            Business ProfileCap & Hitch of New England

            Truck Caps

            Contact Information

            2001 Riverdale Road

            West Springfield, MA 01089

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            Email this Business
            (413) 733-4178

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers Car and Truck Accessories and Mobile Electronics -sales and installations

            Business Details

            Location of This Business
            2001 Riverdale Road, West Springfield, MA 01089
            Email this Business
            BBB File Opened:
            1/1/2007
            Years in Business:
            17
            Business Started:
            1/1/2007
            Business Incorporated:
            1/1/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Westside Customs
            • Haynard, Inc.
            Contact Information

            Principal

            • Mr. James Maynard, President

            Customer Contact

            • Mr. James Maynard, President
            Additional Contact Information

            Fax Numbers

            • (413) 214-6020
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/04/2021

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I ordered a bike rack for my jeep. (It was the sales persons 2nd day on the job.) At the time of ordering I specifically mentioned we were a first responder family - they offered a 10% discount. I also requested they assemble the rack for an additional charge. After being told the rack was in but wouldn't be ready "for a couple days" on 4 separate occasions (over the course of 2 weeks), I stopped in today and it was finally ready. They rang up the sale and I paid for it. When we went outside to install it, they realized it needed an extension. No problem. Went back inside to purchase that. I asked if I could also get the 10% First Responder Discount for that as well and he said yes and applied it. At that point, I questioned whether it was applied to initial purchase of $600 for bike rack minutes before and was told no. I asked if they could make a credit adjustment but was told "it's too late - the sale has been rung up." I had not even left the store nor signed invoice/receipt
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            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            PJ C

            06/03/2023

            This company is not worth your time or money. They ordered the wrong item for my truck and poorly installed a hard rolling cover. When I stated I was disappointed, they said nothing. I brought the truck back as the seal is bulging, they said they would repair it but didn’t. I’m not going back for a third time. They should refund half the price so I can get it repaired/replaced as need.

            Cap & Hitch of New England Response

            06/22/2023

            Hello, I am very sorry to hear that. What is your name so I can look into the order and investigate?

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

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