BBB Business Review

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BBB Accredited Business since 01/14/2011

ckSmithSuperior

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Phone: (508) 753-1475Fax: (508) 799-797499 Crescent St, WorcesterMA 01605-2406 Send email to ckSmithSuperior

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Description

A family owned and operated company serving the Worcester area for over 100 years as a one-stop shop for every home comfort need, including home heating oil & propane delivery, equipment installation, heating & air conditioning service, & plumbing.

BBB Accreditation

A BBB Accredited Business since 01/14/2011

BBB has determined that ckSmithSuperior meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised ckSmithSuperior's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues3
Problems with Product / Service1
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on ckSmithSuperior

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 01/01/1980Business started: 01/01/1893
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board of State Examiners of Plumbers & Gas Fitters
239 Causeway Street Suite 500 Division of Professional Licensure
Boston, MA02114-2140
(617) 727-9952
http://www.mass.gov/dpl/boards/pl/index.htm

Department of Public Safety
One Asburton Place Room 1301
Boston, MA02108
(617) 727-3200
http://www.mass.gov/dps/

Division of Professional Licensure
239 Causeway Street
Boston, MA02114
(617) 727-7406
http://www.mass.gov/dpl/boards.htm

U.S. Department of Transportation
1200 New Jersey Ave SE
Washington, DC20590-0001
(202) 366-4000
http://www.dot.gov

BBB records show a license number of 15263 for this company, issued by Board of State Examiners of Plumbers & Gas Fitters. Their web address is http://www.mass.gov/dpl/boards/pl/index.htm. The expiration date of this license is 05/01/2016.

Type: Plumber/Master

Check License Status: http://license.reg.state.ma.us/public/pubLicenseQ.asp?board code=PL&type class= M&license number=000015263&color=&lb=PL

Please note that governmental licensing information may not be current.

BBB records show a license number of 3191 for this company, issued by Board of State Examiners of Plumbers & Gas Fitters. Their web address is http://www.mass.gov/dpl/boards/pl/index.htm. The expiration date of this license is 05/01/2016.

Type: Plumbing Corporation

Check License Status: http://license.reg.state.ma.us/public/pubLicenseQ.asp?board code=PL&type class= C&license number=000003191&color=green&lb=PL

Please note that governmental licensing information may not be current.

BBB records show a license number of BU-028922 for this company, issued by Department of Public Safety. Their web address is http://www.mass.gov/dps/. The expiration date of this license is 04/06/2016.

Type: Oil Burner Technician

Check License Status: http://elicense.chs.state.ma.us/Verification/Details.aspx?agency id=1&license id=14049&

Please note that governmental licensing information may not be current.

BBB records show a license number of 11440 for this company, issued by Division of Professional Licensure. Their web address is http://www.mass.gov/dpl/boards.htm. The expiration date of this license is 04/28/2016.

Type: Sheet Metal

Check License Status: http://license.reg.state.ma.us/public/pubLicenseQ.asp?board code=SM&type class=M1&license number=000011440&color=green&lb=SM

Please note that governmental licensing information may not be current.

BBB records show a license number of USDOT 1819291 for this company, issued by U.S. Department of Transportation. Their web address is http://www.dot.gov. Active.

Type: Transportation Certificate

Check License Status: http://safer.fmcsa.dot.gov/query.asp?searchtype=ANY&query type=queryCarrierSnapshot&query param=USDOT&original query param=NAME&query string=1819291&original query string=PETROLEX%20II

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: November 2008, MA

Business Management

In January of 2010, Petrolex II LLC acquired CK Smith, with an original start date of 1893, as well as Superior Oil, with an original start date of 1986.

Contact Information
Principal: Mr. Anthony Santoro Jr. (General Manager)
Number of Employees

85

Business Category

Oils-Fuel, Furnace Sales & Service, Kerosene, Gas-Propane, Diesel Fuel, Heating & Air Conditioning, Heating Contractors

Products & Services

According to information provided by the company, they offer sales and delivery of home heating fuels such as oil, propane and kerosene, and residential and commercial heating and air conditioning services such as oil tank and burner maintenance.

Hours of Operation
Mon: 08:00 AM to 04:30 PMTue: 08:00 AM to 04:30 PMWed: 08:00 AM to 04:30 PMThu: 08:00 AM to 04:30 PMFri: 08:00 AM to 04:30 PM
Service Area

Worcester County

Alternate Business Names
Petrolex II, LLC, Superior Oil, CK Smith
Industry Tips
AIR CONDITIONING

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.