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BBB Accredited Business since 05/12/1992

Custom Insulation Company, Inc.

Phone: (508) 755-2315Fax: (508) 756-1941

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
01/21/2015Problems with Product / Service | Read Complaint Details
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Complaint
Will not cooperate with ** *** rebate program by provide necessary invoice/service & pricing information.
I choose to participate in the *********** *** ********** Rebate Program In order to do so, I 1st had a purchase a service from **** to come and service our home ***** fee) I followed all the correct procedures and filed all the necessary & correct forms. I made multiple contacts with **** *** program as well as the Insulation contractor Custom Insulation ********** *** The contractor has confirmed all the appropriate forms have been submitted to the program. However, they are saying that Custom Insulation HAS NOT provided the requested information

Desired Settlement
Proper documentation to ****** program so that they may honor my rebate.

Business Response
Please see attached documents,

The **** *** email is requesting Custom Insulation to send an amended invoice to showing the square footage of insulation installed in each area of the building.
I have amended our invoice (*** Invoice)per **** *** email request in an attempt to resolve the rebate issue.

I will be Faxing a copy of these documents & email to Ms *** as we do not have an email address for her.

If any more information is required please email me and I'll be glad to help close this issue out and get our customer their rebate.

Thank You

** ***** ****

**** ******
Front ***************
Sent: Monday, **** *** XXXX X:XX PM
To: ****************************
Subject: Reference# XXXXXX
Attachments: **XXXXX.pdf
Good Afternoon,
Please amend the invoice to show the amount of insulation installed (sq ft) for each area. Thank you,

************ **** ****** ********* ****** Processing Center-

11/29/2012Advertising / Sales Issues

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.