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Find a Location

Midstate Mitsubishi has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMidstate Mitsubishi

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.56/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/27/2010

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    According to the information provided by the company they offer sales of used car as well as auto repair and service.

    Business Details

    Location of This Business
    810 Washington St, Auburn, MA 01501-1326
    BBB File Opened:
    12/10/2008
    Years in Business:
    18
    Business Started:
    10/1/2005
    Business Incorporated:
    10/25/2005
    Accredited Since:
    5/27/2010
    Type of Entity:
    Corporation
    Number of Employees:
    20
    Alternate Business Name
    • Midstate Auto Group, Inc.
    Contact Information

    Principal

    • Mr. Raymond Butler, President

    Customer Contact

    • Mr. Raymond Butler, President
    • Mr. Mike Resnick, General Sales Manager
    • Mr. Jake Walker
    Additional Contact Information

    Fax Numbers

    • (508) 832-7993
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On November 8th, 2023 I bought a car at the Midstate Misubichi dealer. That day they did not deliver the car to me because according to them I had to put the insurance on the car which I did and I sent them proof that it had been put in and then they told me that at the latest they would give me the car on Friday 10 the november 2023 which they had a response from the insurance of the car. I wrote to them on November 10 to find out the status of my car and they told me to speak with the lady at the registry. The title I thought should have already appeared is not. We know it's in transit, so it should arrive soon. As soon as it's here I'll let you know. Then I told him that all of this seemed strange to me since it is the first time something like this has happened to me and they only told me that they were very sorry. Well, I continually kept asking what was happening as the days went by and they only gave me excuses that the car insurance was taking a while and I told them that if they didn't deliver the car on Tuesday the 14th that I was going to cancel everything because all of this was strange. to tell me what was really happening. Then they wrote to me on Tuesday, November 14, 2023 to go to the dealer because they needed a signature on one of the insurance papers. When we got there they didn't need the signature that apologized that they were doing the inspection of the sticker that was the only thing missing, but it turns out that when they gave me the inspection paper it didn't pass completely because according to them the battery needed to go up and run it for about 3 days and to take her back to them. Well, after those 3 days had passed, the car started to run strangely and I was walking carefully on the street to be able to get to my house and when I was getting to my house it started to smell like gasoline and when I parked I realized that the car I bought all the gas and oil and still have gone to the dealer to change the sticker. I wrote to the dealer about the situation and he read that I really don't want the car since I was lucky not to have had an accident which I say would have killed me, that they sold me a damaged car that I no longer wanted, I told them that I would have it. They would exchange it for another one or give me my money back and what they told me was that that couldn't be done because the car is financed or registered that I would take it to their service to see what happened and I told them to send a tow truck because they had to take care of everything and I told them that that is a lie that I could return the car and they only told me no that there was no problem with them fixing the car insisting on the same thing. Well, after having come to look for the car since 9am, I called, they came from 12pm to 1pm to look for it and I got there and they told me that they would call me to tell me what happened. I told them that I had the *** signal but I sent them a video of everything that happened when the car was voting everything. We talked to the manager and he also came to us with excuses. Well, later they called me and informed me that the injectors had broken that they were going to pay for everything and that the parts would be arriving Monday, November 20. Well, that very day I wrote to them to find out and they told me that they had received the parts. On Tuesday, November 21, they write to me that the car is ready, giving it another opportunity and at once I mention the inspection sticker and they tell me not yet that it needs to be run more. Well, it turns out that that same day at night a new sign appears telling me to leave the vehicle alone with the lever in parking and to go to the workshop because I immediately inform the dealer and he tells me that there is still some door open, that is something. like security and I told him no, there is no door open, no matter how much I turned off the car doing everything it says, it came out again and then I got another sign that same day saying transmission in emergency mode is possible to circulate and also inform them. And they told me again to take the car to service and I came back and told them that I don't want the car. I tell them I didn't buy a car to be involved in mechanics, I haven't even enjoyed the car and they say that it can't be done because the car is financed, etc. and I told them that that's a lie, I've been guiding myself, yes. They weren't going to solve it for me because then I will have to talk to a lawyer and go to court and they very cheekily tell me what the problem is with not taking the car to service when they can fix it for me. My last day of having had a contact with them was November 22, 2023 since I have been looking for other options and I got to do a diagnosis on the car and it came out with several things that need attention. I have proof of everything.
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    Customer Reviews

    9 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JESSE Z

    5 stars

    02/06/2024

    I absolutely recommend Midstate Mitsubishi if you are looking for a new car. i got a new used car from them before and had a great experience so that's why i went back. I have had my Mitsubishi outlander for a few months now and i love it! But buying/ looking for a car can be stressful. That wasn't the case working with them. I walked in nervous but left happy, excited, and treated with respect and was well cared for. If you aren't sure or don't know something its really easy to ask them and they will do everything they can to get you that answer. I can't recommend them enough!

    Local BBB

    BBB Serving Central and Western MA and Northeastern CT

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