Find us on Google+

BBB Business Review

Text Sizesmallmediumlarge

BBB Accredited Business since

Bernard Watch Co.

Phone: (512) 342-2229 Fax: (512) 342-2822 3834 Spicewood Springs Rd Ste 201, Austin, TX 78759 http://www.bernardwatch.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We buy and sell new and preowned watches, primarily Swiss and German mechanical watches.  


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bernard Watch Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bernard Watch Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Bernard Watch Co.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: July 13, 1999 Business started: 06/01/1999 Business started locally: 06/01/1999
Type of Entity

Sole Proprietorship

Business Management
Mr. Jeff Bernard, Owner Mr. Philip Ingenito, Marketing Manager
Contact Information
Principal: Mr. Jeff Bernard, Owner
Business Category

Watches - Dealers Internet Shopping Jewelers - Retail

Products & Services

Bernard Watch Co. sells the following brand(s): Ball, Bell & Ross, Breitling, Cartier, Chopard, Concord, Fortis, Glashutte Original, Graham, Hamilton, IWC, Jaeger-LeCoultre, Longines, Omega, Oris, Panerai, Roger Dubuis, Rolex, Romain Jerome, TAG Heuer, Tudor, Ulysse Nardin, Zenith

Bernard Watch Co. offers the following product(s): Watches

Method(s) of Payment

We accept Paypal, AmazonPayments, Visa/Mastercard/American Express/Discover.  Wire transfer is our preferred payment method on all purchases with a discounted price available on watches priced under $8,000.  Watches priced over $8,000 are priced for payment by wire transfer only. 

Refund and Exchange Policy
Each watch comes with a three-day return policy. The three days (business days) starts when you receive the watch.  We do not charge a restocking fee unless the watch is returned in a different condition than when it left, the watch was a special order, or the watch is returned outside of the return period. 
Alternate Business Names
Avier Watch Co.

Customer Review Rating plus BBB Rating Summary

Bernard Watch Co. has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.