At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 601 S Bell Blvd, Cedar Park, TX 78613-3854
- BBB File Opened:
- 12/27/2005
- Years in Business:
- 18
- Business Started:
- 11/1/2005
- Business Started Locally:
- 11/1/2005
- Business Incorporated:
- 9/13/2005
- Accredited Since:
- 4/17/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Texas Patios & Pools Inc
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Jeffrey Andy Crites, Vice President
- Mr. James Edward Crites, Director
- Mr. David Neil Crites, President
- Contact Information
Principal
- Mr. Jeffrey Andy Crites, Vice President
- Mr. James Edward Crites, Director
- Mr. David Neil Crites, President
- Additional Contact Information
Fax Numbers
- (512) 402-1322Primary Fax
Phone Numbers
- (877) 409-7665Other Phone
- (210) 524-0177Other Phone
Website Addresses
- (512) 402-1322
Customer Complaints
14 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Holly R
05/24/2024
Texas Pools & Patios Response
05/28/2024
Dear *****,
We are truly sorry to hear about your experience. Since we had not received any recent communication from you, we believed that the issues have been resolved to your satisfaction. We apologize if this was not the case.
We would like to clarify that one of the owners met with you in person and spoke with you on the phone on multiple occasions during your construction process.
Regarding the elevation of the pool, this was discussed and agreed upon during our meeting when we laid out the pool, and we have signed approval from you on the customer protection plan. Some of the photos you posted are old and the issues shown have already been resolved. Concerning the stonework, we provide warranties for this very reason. It is necessary for you to contact our office to file a warranty claim, as we are not always aware of the current condition of every project.
With almost 20 years in business, we take great pride in our work and are committed to rectifying any mistakes. If there are still concerns that need our attention, please reach out to us directly. We are dedicated to making things right.
-Texas Pools and Patios
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