Business ProfileforSan Antonio Shoe & Luggage Repair

I had a horrific experience at the Bitters store. The man behind the counter “****” assaulted me. I am 5’2” in heels. But I’ll not tolerate a bully and dishonest business. Two months ago I took two pieces of tooled leather luggage to this store. The overnight bag needed a handle replaced, I provided the leather shoulder strap and asked them to replace both handles to match. The other is a hanging garment bag needing three seams sewn. The man working the counter “****” indicated he’d speak with the owner “*****” to get me a price for repair, I left the luggage, a few days later he called me with a price of $ 180. I told him I expected the work to be well executed, as I had not paid that much for the two pieces, combined, new. About a week before the due date **** called to say they needed more time. When went to retrieve my luggage here’s what I found, with **** now at the counter.. One torn seam was not addressed at all, and the bottom corners remained tattered on garment bag. Both bags were discolored, darker than the original tan color. As I pointed out the poor workmanship the price suddenly changed to $ 180 for each bag. I placed 2 $ 100 dollar bills on the counter picked up my bags. **** violently tore the garment bag from my hands. Frightened I ran out to my car where he pushed me against the car and took the other bag from me. I called the police. They came and took a report. **** denied having the money. His act was so violent he cut his hand on the bag hardware and left a spot of blood on my car. He said I assaulted him and also called the police. They came, took a report and I left without my bags or my money. The officer indicated I could return tomorrow to speak with the store owner. I am honestly afraid to go back there. They are clearly dishonest and couldn’t towards women from what I experienced and from the two other complaints described here. I’ll be filing in smalls claims court.