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Description

Jon Wayne Heating and Air Conditioning is San Antonio's largest residential AC and Heating service and replacement company.  Our focus is on helping our customers create the most comfortable environment in their home possible.  Our highly trained technicians use state of the art equipment and techniques to locate problem areas and maximize efficiency, thus providing you with the most healthy and comfortable home possible. We also offer full service Plumbing, Drain Cleaning and Electrical services for San Antonio area home owners

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jon Wayne Service Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Jon Wayne Service Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 20 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 15
Total Closed Complaints 20

Additional Information

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BBB file opened: February 01, 2002 Business started: 10/01/2001 in TX Business started locally: 10/01/2001 Business incorporated: 10/29/2001 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
info@tsbpe.state.tx

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Don Rackler, Partner Mr. Jacob McBee Mr. Tito Quintero Mr. Brandon Rackler, General Manager
Contact Information
Customer Contact: Mr. Brandon Rackler, General Manager
Principal: Mr. Don Rackler, Partner
Business Category

Plumbing Drains & Sewer Cleaning Bathroom Remodeling Bathroom Remodeling - Walk-In Tubs Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Quality Service Water Heaters - Dealers Water Heater - Tankless Water Soft & Conditioning Equipment Service & Supplies Energy Conservation Products & Services Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Systems Heating Equipment & Systems Cleaning & Repair Energy Service Companies Plumbing - Contractor Air Conditioning Contractors & Systems Contractor - Electrical Electricians Heating Contractors Contractor - Insulation Plumbers Plumbing - Renovation & Repair

Products & Services

Jon Wayne Service Company sells the following brand(s): We service and repair all major brands.

Method(s) of Payment
Your home is an important investment and keeping your air conditioning, plumbing and electrical systems in top shape is an understandable priority.  To help you get the most out of your investment, we have partnered with several  lenders to offer our customers some of the best financing options in the home repair industry. We also accept all major credit cards and of course cash and checks as well.
Refund and Exchange Policy
My name is Don Rackler, owner of Jon Wayne Heating, Cooling and Plumbing. My singular goal is to provide the area’s finest services, products and customer care with honesty and integrity. We built a sound and stable business by always trying to do the right thing and keeping our customers’ best interest at heart. Jon Wayne Offers 100% Satisfaction Guaranteed. And our Fixed Right Guarantee, If its not fixed right by Jon Wayne, we come back until it is at our expense not yours. Our experience doesn't cost it pays. Get it done right guaranteed.
Industry Tips
Air conditioning repair tips Selecting a plumber or plumbing contractor Tips for hiring a contractor
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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