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BBB Business Review

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BBB Accredited Business since

Jon Wayne Service Company

Phone: (210) 293-5551 Fax: (210) 293-5551 9272 Us Highway 87 E, San Antonio, TX 78263 http://www.jonwayneair.com


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Description

This company offers full service plumbing, drain cleaning and electrical services for San Antonio area home owners


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jon Wayne Service Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Jon Wayne Service Company include:

  • 13 complaint(s) filed against business

Factors that raised the rating for Jon Wayne Service Company include:

  • Length of time business has been operating
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

1 Customer Review on Jon Wayne Service Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 01, 2002 Business started: 10/01/2001 in TX Business started locally: 10/01/2001 Business incorporated 10/29/2001 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
info@tsbpe.state.tx

Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Mr. Don Rackler, Partner Mr. Jacob McBee Mr. Tito Quintero Mr. Brandon Rackler, General Manager
Contact Information
Customer Contact: Mr. Tito Quintero
Principal: Mr. Don Rackler, Partner
Business Category

Plumbing Drains & Sewer Cleaning Bathroom Remodeling Bathroom Remodeling - Walk-In Tubs Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Quality Service Water Heaters - Dealers Water Heater - Tankless Water Soft & Conditioning Equipment Service & Supplies Energy Conservation Products & Services Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Systems Heating Equipment & Systems Cleaning & Repair Energy Service Companies Plumbing - Contractor Air Conditioning Contractors & Systems Contractor - Electrical Electricians Heating Contractors Contractor - Insulation Plumbers Plumbing - Renovation & Repair

Products & Services

Jon Wayne Service Company sells the following brand(s): We service and repair all major brands.

Method(s) of Payment
This company partners with several lenders to offer financing options in the home repair industry. They accept all major credit cards, cash, and checks.
Industry Tips
Air conditioning repair tips Selecting a plumber or plumbing contractor Tips for hiring a contractor

Customer Review Rating plus BBB Rating Summary

Jon Wayne Service Company has received 3.83 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.