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BBB Business Review

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BBB Accredited Business since

Shafer Services

Phone: (210) 227-8358 Fax: (210) 222-2307 315 Burnet St, San Antonio, TX 78202 http://www.shaferservices.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides plumbing, heating, and air conditioning services. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Shafer Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Shafer Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Shafer Services
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 9

Additional Information

BBB file opened: November 01, 1973 Business started: 11/01/1973 in TX Business started locally: 11/01/1973 Business incorporated 01/10/1990 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
info@tsbpe.state.tx

Texas Commission on Environmental Quality
12100 Park 35 Circle, Austin TX 78711
www.tceq.state.tx.us
Phone Number: (512) 239-1000

Type of Entity

Corporation

Business Management
Mr. Jimmy Shafer, President Nicole Ehrgott, Marketing Directer/Customer Svc Mgr
Contact Information
Customer Contact: Nicole Ehrgott, Marketing Directer/Customer Svc Mgr
Principal: Mr. Jimmy Shafer, President
Business Category

Plumbers Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Heating & Air Conditioning Heating & Air Conditioning - Filters Water Leak Detection Water Treatment Equipment,Service & Supplies Energy Conservation Products & Services Air Conditioning Repair Air Conditioning Systems - Cleaning Duct Cleaning Backflow Testing Backflow Prevention Devices & Services Air Conditioning Contractors & Systems

Method(s) of Payment
All services are collected COD, all major credit cards, bank debit cards, checks & cash
Alternate Business Names
Shafer Mechanical Services, Inc.
Industry Tips
Air conditioning repair tips Selecting a plumber or plumbing contractor Tips for hiring a contractor

Customer Review Rating plus BBB Rating Summary

Shafer Services has received 4.93 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.