Business ProfileforUPLift Desk

They are not honoring the 15 year warranty after around 2 years. I've had the desk working and used it daily, but randomly a s**** fell out on 9/06 in the morning. I tried to replace it right away and found it would fall out and not catch on the threaded hole, the wood was stripped. I contacted customer support and was told it was covered under warranty and they would reach out soon. On 9/10 I received a series of e-mails telling me I used the wrong screws. I only used the screws provided and the ones mentioned in the instruction booklet. I was told the screws I used didn't look like they would fit and was asked to remove another to prove it, even after doing so I was only offered the ability to buy the correct screws for $25. After a few hours this was changed to a free one time exception. However, I've made it clear to the support that the wood is stripped and other screws of the correct size no longer fit, so this "solution" does absolutely nothing. I even bought the screws they wanted on my lunch break and it still does not stay in the hole, again because the wood is stripped. It's awful to sell such an expensive item and promise a nice warranty, but then not honor that warranty at all. I now have to fix it myself or replace it after around 2 years, definitely not what I envisioned when I splurged on this desk and a 15 year warranty.