Business ProfileforCountry Inn & Suites

Jan. 9 we stayed the night at the Country Inn & Suites by ********. On Jan 10, my daughter has a *** and which we have a drs note for. She went to walk the dog outside. The manager in return tells her they are not a pet friendly hotel. My daughter proceeds to tell her she has a drs note for her. The lady responds well you can get that off the internet for $75.00 in which my daughter responds no ma'am that is illegal its a legitimate drs note. I can show it to you. She then proceeds to tell her she needs to leave. My daughter walked away. Came up to the room to tell. me. I said thats fine we are fixing to leave. So she grabbed some of her stuff and walked back down and again the lady tells her you need to leave. She walks to the car and comes back up and again tells her you need to leave or will press trespassing and call the police. My daughter continues to walk by and comes back upstairs. We both went back downstairs and the lady is still standing at the door she does not say anything to her because I am with her. Loaded the car and went back to the door and couldn't get back in because they locked us out. So I walked around the building and I tried to approach them things escalated quickly and they said they will be charging us a pet fee because our dog is pet not a ***. I told her no its a *** and she said no its not and her word is final. So I have contacted ************* with no resolution. I have tried to call on the 10th and they told they need to return the money they told me to quit calling and hung up on me. I emailed them with no response. I called again today 11/12 for money back and they told me no and I asked for itemized bill they told me to quit calling and hung up on me. I emailed them with no response still. We disputed transactions with bank but they said it is no guarantee because it is up to the merchant. They are discriminating against a person with disability by charging a "pet fee" and the room was left in good condition with no issues.