Business ProfileforGrand Texan Hotel & Convention Center

On the 1-16-2024 I had got a room for the amount of ***** and a ***** dollar deposit and me and my wife put our stuff in the room and went to dinner and a movie! When we got back and was only in the room five minutes there was no hot water ! So i went to the front and the staff then informed me they had a issue and maintenance was working on it. There was nothing ever said at check in and no flyers stating the establishment did not have any hot water! I was there to take a shower ! I told the clerk to check me out I wanted a refund and The clerk stated he didnt have a way to give me a refund and he would leave the manager a not to fix the problem. I left the property with out any refund yet that the manager would refund it on the 1-17-2024 and I went got a room at sleep inn ! I have tried to talk to a manager and there always out and on the 1-17-2024 they put my fifty dollar deposit back and then turned around and took it back out ! So basically they are stealing my money now because all I did was sit on the bed and never touched any thing else in the room ! I think they should have to compensate me something for my time and trips trying to speak to the manager to get my money back for the room I didnt stay in because they didnt have hot water and shouldnt of been renting rooms! They should of notify there guest at check in there establishment didnt have hot water ! If if I would of been I formed of that I wouldnt of ever checked in ! I have now two trips trying to resolve the matter and every time I was told the manager isnt in ! At this point they stole ****** from me! Plus time and gas to try to get my money back ! I have yet to hear from them and no refund yet ! They put my 50 dollar deposit back in my account and then took it right back out my account !