Business ProfileforPrecision Overhead Door of San Antonio, Inc.

On 9/1/23, Precision technician *************************, came to inspect my garage door. He told me my door was old and had a small crack. He tightened the garage door opener to a support panel and oiled the rollers without prior approval and then charged me $250.00. He utilized this technique to give me a sales pitch for a new door. His persistence made me feel pressured. He emailed me the invoice and said I had 7 days. Against my better judgment I relented and paid $1300.00.On 9/21/23, Precision Door came to install. Upon completion I noticed a very large opening on the left side. I explained that this in no way was acceptable. Upon raising and lowering the door I noticed one of the panels was bent. The installer requested I pay the final installment, however, I declined until the door was installed properly and the bent panel replaced. I requested ******* to phone me to get this resolved. To date he never phoned. The installer said a new panel should be available within one week. Two months later.On 11/21/23. ***, from Precision, called telling me the replacement panel was in. On 11/28/23, ***************************** arrived to install. Once finished he asked me to sign a form of completion and pay balance. I asked to have a discussion with the owner of the company before I pay. ***** phoned the office and then threatened me that they could contact the Bexar County Sheriff to come and collect. **** from the office left a message stating they needed to collect $1178.26. Upon returning her call I requested to speak with the owner. **** stated ****** was out of the office. I waited 2 days for a call. On 11/30/23 **** told me she had been instructed to send me a letter and that the owner would not speak with me. The owner should be willing to address any and all concerns with their paying customers. I am a 73 year old retired widow of a veteran and living on a fixed income. This purchase has been a costly mistake both financially and emotionally for me.