Business ProfileforLoop 340 Overhead Door

I made two separate purchases from this company and they committed to providing me 5 NEW roll up doors with install kits and 1 set of brush seals.1st purchase for 4 doors was October 12, 2022 for $6,241, 2nd purchase for 1 door and seals was January 6, 2023 for $1,367.When I ordered the doors in October they said they had 4 of the 5 doors I needed in stock. 1 - 12x12, 2 - 12x10, and 1 - 8x8. These were the same price as if I ordered from the factory. I did have to order the 1 - 8x10 door from the factory and it did not arrive until January. I installed 4 of the doors in March and noticed certain issues.1 - 12x10 door was over 2 years old and a different style than the others and 1 - 12x10 door was cosmetically damaged on the inside and outside.The company agreed to exchange the old style 12x10 door on March 31st.I installed the 12x12 door in June and this is the door I am asking to be replaced. This door was cosmetically damaged on the outside and appears to be the wrong size when compared to the others.I asked the company to exchange the 12x12 door that was damaged and the wrong size on July 14th and they declined because of the amount of time between the purchase and the installation.I was delayed in installing this door because it is the largest door and I needed a larger lift to install it. I had to wait on my brother in law to finish his current job and bring his lift to my shop. I asked them for consideration because some delays are expected on certain types of projects. As an example, when planning for this project, they informed me that there was a delay of at least 6 to 8 weeks for them to get new doors from the factory. This is one reason I accepted the NEW doors they had in stock.After emailing them on July 14th and several follow up calls, I received an email stating they would not exchange the door on July 18th. I sent a follow up email asking for reconsideration on July 20th and have not received any communications from them since.