Business ProfileforGreen Mountain Energy

About ********************************************************************************************************** my name with Green Mountain Energy. I immediately contacted the debt collector and Green Mountain Energy so I could get all the information necessary to file a *** and police report. The same day that I received the collection notice, I filed the *** report and police report. I emailed both reports directly to the credit agency as well as GME. I received a conformation email that GME had received the email. I called to verify and was assured that the issue had been resolved and the reports had been received.Over the next few months I received numerous calls from GME informing me that they in fact did not receive any email from me, even though I received a conformation email and verified over the phone with a GME employee. After this, I resent the email through Fax, Email and Physical mail. About 2 weeks later, I received another call verifying they received the report and everything was ***********, 11 months later I received another letter from a separate collection agency trying to collect on the same accounts for the same dollar amount.I have spent over 20 hours of my personal time trying to resolve this but almost every employee at GME is incompetent, has no answers and transfers me to numerous different departments. Every phone call with GME averages about ***** minutes and almost always leads to another phone call because no one can answer questions or help.I have asked GME to BLACKOUT my social security number and they have refused. I have no intention of ever using GME. I will be filing a formal complaint with the ***** Attorney General.