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BBB Business Review

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BBB Accredited Business since

Green Mountain Energy Company

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Phone: (866) 785-4668 Fax: (512) 691-6151 View Additional Phone Numbers 300 W 6th St Suite 1600, Austin, TX 78701 http://www.greenmountain.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Green Mountain Energy Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Green Mountain Energy Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 252 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

252 complaints closed with BBB in last 3 years | 111 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 43
Billing/Collection Issues 105
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 100
Total Closed Complaints 252

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Green Mountain Energy Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: May 09, 2001 Business started: 07/18/2000 Business started locally: 07/18/2000 Business incorporated 07/18/2000 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Corporation

Business Management
Mr. John Bui, Senior Regulatory Analyst
Contact Information
Principal: Mr. John Bui, Senior Regulatory Analyst
Business Category

Electric Companies Solar Energy Equipment & Systems Dealers Solar Energy System Design & Installation Energy Conservation Products & Services

Alternate Business Names
Green Mountain Energy

Customer Review Rating plus BBB Rating Summary

Green Mountain Energy Company has received 4.4 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.