Business ProfileforThe Front Door Co Inc

We purchased this door in July of last year and were told that they were very busy it would take a while. Waited until January of this year. The door was the wrong color, but that was minor in relation to the rest. The door was installed and after installation it had numerous water filtration from any rain. Water would come in through the glass, the handles and from the bottom. The seller came out and sealed the glass, but rubber inside the handles and then told ** there were unwelded holes in the frame that were causing water intrusion. They had someone come out and patch the holes with Bondo and paint over it-which is now peeling. That did not resolve the issue. Water comes in from the two sides and the middle. The owner of the company is "Mr. ******* and makes up reasons for the failure of his product- doors are not leak proof and it is common for water to come in, your hose faces west, your overhand is too high, the water came during hurricane conditions..... The water comes in every time it rains. When I told him the doors we had previously NEVER leaked and they had been there since ****, he told me that my husband went into their showroom and told the employees that our doors leaked. None of ** have ever been to their showroom. All transactions were done online and they came to the property. The water intrusion resulted in ruining a portion of the floors and all the moldings had to be removed. After long battles the owner deducted $1000 for some damages caused. The problem is what do we do with such an expensive door that does not do what it is suppose to, prevent the intrusion of the elements.At the same time, we also purchased a rear door ($5491.50). That door was installed crooked and is warped and does not lock in place. He sent someone out to straighten the frame out but ignores the rest. the most problematic is the water intrusion. After discovering that they did not manufacture the door I was shocked to find out it came from ******.