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      Country
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          Find a Location

          Generations Federal Credit Union has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Generations Federal Credit Union

              9311 San Pedro Ave Ste 1100 San Antonio, TX 78216-4466

            • Generations Federal Credit Union

              PO Box 791870 San Antonio, TX 78279-1870

            • Generations Federal Credit Union

              4005 Fredericksburg Rd San Antonio, TX 78201-1958

            • Generations Federal Credit Union

              1735 S WW White Rd San Antonio, TX 78220-4759

            • Generations Federal Credit Union

              7503 Yarrow Blvd San Antonio, TX 78224-1479

            Business ProfileforGenerations Federal Credit Union

            Credit Union
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Effective 09/09/2022, Generation Federal Credit Union’s BBB Accreditation Status was suspended due to failure to respond to one or more consumer complaints. This company will be presented to our BBB Board of Directors on September 29, 2022 for formal review. BBB will provide more information at that time.

            Business Details

            This is a multi-location business.

            Find a Location

            Generations Federal Credit Union has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Generations Federal Credit Union

                9311 San Pedro Ave Ste 1100 San Antonio, TX 78216-4466

              • Generations Federal Credit Union

                PO Box 791870 San Antonio, TX 78279-1870

              • Generations Federal Credit Union

                4005 Fredericksburg Rd San Antonio, TX 78201-1958

              • Generations Federal Credit Union

                1735 S WW White Rd San Antonio, TX 78220-4759

              • Generations Federal Credit Union

                7503 Yarrow Blvd San Antonio, TX 78224-1479

              BBB File Opened:
              10/1/1978
              Years in Business:
              83
              Business Started:
              7/1/1940
              Business Started Locally:
              7/1/1940
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • San Antonio City Employees Federal Credit Union
              • Generations Community Federal Credit Union
              Business Management
              • Mr. Steve Schipull, President/CEO
              • Ms. Eve Hernandez, Vice President of Marketing
              Contact Information

              Principal

              • Mr. Steve Schipull, President/CEO

              Customer Contact

              • Ms. Eve Hernandez, Vice President of Marketing
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/27/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              Dear ***/*****,While checking my current auto loan payments a couple weeks ago online, I noticed that this CU had been charging me additional 60$ as CPI per month. This is just incorrect:I was on the phone with one of their customer representatives last year before the summer over 30 minutes since I kept getting a letter notification from them re these CPI charges. After providing him with all my insurance info once again, he "assured" me that I would NEVER receive those letters. He even told me that I could ignore any upcoming letters in the future since I was "all set!"After having a lot of back and forth with the loan department (Ms. ************************* and many more), they did not accept their mistake for providing me with faulty information, which resulted in my being punished by 60$ per month for no reason! They were unprofessional enough to say that they were acting as a "third party" between me and their insurance company without recognizing the fact that they are my lienholder, and I am responsible to them in any issues regarding my payments and they are responsible for resolving all my issues. Here are a couple of additional notes from my communication with them:1. **************** stated that there could be some misunderstandings between their loan department and insurance company since their representatives were not "quite knowledgeable" in this regard. To me, this statement was also completely unacceptable and unprofessional since whomever I talked to on the phone officially represented this CU.2. While I requested a change on my personal loan payment date on the phone, which was a different issue, I noticed that this change had not been applied and had to message them once again. Their response was that they did not receive any request from me. This separate issue reconfirms that there are big miscommunication and disorganization issues within their loan department.Thus, I am requesting a refund for 540$ based on their mistake.Sincerely, **************
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Celia P

              07/03/2023

              The worse company to work with and to clear up the mistakes that they made and make the customers clear and fix the problem. I will never recommend them to anyone.

              Local BBB

              BBB serving the Heart of Texas

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