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BBB Business Review

BBB Accredited Business since

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Description

American Gold Exchange offers the highest-quality gold coins, silver coins, and bullion at extremely low prices. All of our classic silver and gold coins are carefully hand-selected for outstanding quality. Our bullion inventory is among the nation's largest and customer service is our highest priority.At AGE, our goal is to provide the best value, selection, and service in gold, silver, platinum, and palladium bullion coins and bars. Your satisfaction is guaranteed!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Gold Exchange meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for American Gold Exchange include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on American Gold Exchange
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

top
BBB file opened: January 02, 2001 Business started: 07/01/1998 in TX Business started locally: 07/01/1998 Business incorporated: 12/30/1998 in TX
Type of Entity

Corporation

Business Management
Mr. Dana Samuelson, President Mr. Jason McLerran, Director of Operations
Contact Information
Principal: Mr. Dana Samuelson, President
Business Category

Coin Dealers, Supplies Gold, Silver & Platinum Dealers Coins,Stamps & Precious Metals Dealer Bullion Coin Dealers

Products & Services

American Gold Exchange offers the following product(s): European Gold Coins, Gold Coins and Bars, Palladium Coins and Bars, Platinum Coins and Bars, Silver Coins and Bars, U.S. Classic Gold and Silver Coins

Method(s) of Payment
We accept the following forms of payment:  Personal checks, Money orders, Cashiers checks, and Bank wire transfers.
Refund and Exchange Policy
We want you to be completely happy with your purchase.  We offer a 14-day return privilege for full refund (less shipping) on all certified classic U.S. coins dated pre-1933 except for: Specials, Common Date U.S. Gold Coins, and Common Date U.S. Silver Dollars (see below). Note: this return privilege is automatically waived for any order paid 14 days or longer after the original order date.Specials, Common Date U.S. Gold Coins, Common Date U.S. Silver Dollars, and uncertified (raw) U.S. gold coins and World gold coins come with a 14-day replacement privilege only. Because prices for these coins fluctuate directly with the gold and silver markets, we cannot offer refunds. However, if you are unhappy with any coins we will gladly replace them.Uncertified modern bullion coins and bars are sold as they come from the mint and carry no return or replacement privileges.
Alternate Business Names
American Gold Exchange, Inc
Industry Tips
Industry Tips for Purchasing Coins

Customer Review Rating plus BBB Rating Summary

American Gold Exchange has received 3.8 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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