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BBB Business Review

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BBB Accredited Business since

American Gold Exchange

Phone: (512) 323-0199 Fax: (512) 323-0194 View Additional Phone Numbers ------, Austin, TX 78759 http://www.amergold.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

American Gold Exchange offers the highest-quality gold coins, silver coins, and bullion at extremely low prices. All of our classic silver and gold coins are carefully hand-selected for outstanding quality. Our bullion inventory is among the nation's largest and customer service is our highest priority.At AGE, our goal is to provide the best value, selection, and service in gold, silver, platinum, and palladium bullion coins and bars. Your satisfaction is guaranteed!


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Gold Exchange meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Gold Exchange include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on American Gold Exchange
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 02, 2001 Business started: 07/01/1998 in TX Business started locally: 07/01/1998 Business incorporated 12/30/1998 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Consumer Credit Commissioner
2601 N Lamar Blvd, Austin TX 78705
www.occc.state.tx.us
Phone Number: (800) 538-1579
joann.mcanally@occc.state.tx.us

Type of Entity

Corporation

Business Management
Mr. Dana Samuelson, President Mr. Jason McLerran, Director of Operations
Contact Information
Principal: Mr. Dana Samuelson, President
Business Category

Coin Dealers, Supplies Gold, Silver & Platinum Dealers Coins,Stamps & Precious Metals Dealer Bullion Coin Dealers

Products & Services

American Gold Exchange offers the following product(s): European Gold Coins, Gold Coins and Bars, Palladium Coins and Bars, Platinum Coins and Bars, Silver Coins and Bars, U.S. Classic Gold and Silver Coins

Method(s) of Payment
We accept the following forms of payment:  Personal checks, Money orders, Cashiers checks, and Bank wire transfers.
Refund and Exchange Policy
This company offers a 14-day return privilege for full refund (less shipping) on all certified classic U.S. coins dated pre-1933 except for: Specials, Common Date U.S. Gold Coins, and Common Date U.S. Silver Dollars (see below). Note: this return privilege is automatically waived for any order paid 14 days or longer after the original order date.  Specials, Common Date U.S. Gold Coins, Common Date U.S. Silver Dollars, and uncertified (raw) U.S. gold coins and World gold coins come with a 14-day replacement privilege only. Because prices for these coins fluctuate directly with the gold and silver markets, they cannot offer refunds, however, they can replace them.  Uncertified modern bullion coins and bars are sold as they come from the mint and carry no return or replacement privileges.
Alternate Business Names
American Gold Exchange, Inc
Industry Tips
Industry Tips for Purchasing Coins

Customer Review Rating plus BBB Rating Summary

American Gold Exchange has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.