Business ProfileforGreatAuPair.com
At-a-glance
Related Categories
Products & Services
Business Details
- Headquarters
- 12600 Hill Country Blvd Ste R-275, Austin, TX 78738-6768
- BBB File Opened:
- 11/11/2013
- Years in Business:
- 22
- Business Started:
- 12/5/2001
- Business Started Locally:
- 5/1/2005
- Business Incorporated:
- 2/16/2012
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- GreatAuPairUSA.com
- GreatAuPair, LLC
- Business Management
- Ms. Jamie Pitts, Executive Vice President
- Mr. Shannon Pitts, CEO
- Contact Information
Principal
- Mr. Shannon Pitts, CEO
Customer Contact
- Ms. Jamie Pitts, Executive Vice President
- Additional Contact Information
Fax Numbers
- (800) 935-0683Primary Fax
Website Addresses
- (800) 935-0683
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Laura A
11/03/2023
GreatAuPair.com Response
03/12/2024
Dear *****,
We are sorry that you had a disappointing experience in using our website. We take the safety of our customers very seriously and do everything we can to protect our members from scams.
We have no tolerance for individuals using GreatAuPair.com for inappropriate purposes of any nature. We do initial screenings on every profile created and conduct ongoing account reviews to identify any unfit behavior. Also, if we are informed of any unsuitable behavior, we investigate the report and remove the account found to be in violation of GreatAuPairs Terms of Use.
Our Terms of Use state that unacceptable actions, conditions, and content on GreatAuPair.com, will constitute grounds for blocking account access to the website, removal of posted material, and cancellation of the registration and or membership subscription without refund. The one account that you reported as a scammer was removed after your report was received and investigated, in less than 24 hours.
The percentage of individuals who try to use the website for inappropriate purposes is very minimal and we generally find and remove them within a few hours of registration. However, like you, we do not want individuals of this nature using our website at all.
We take several measures to protect our customers. We have implemented a number of automated systems to identify and remove scammers from the site. When we learn of scammers using our website, we block all access. We have a 30-point anti-fraud system that is designed to identify and remove potential scammers automatically.
We feel one of the best defenses against scammers is education, which is why we proactively send out important security notices via email to all of our members explaining what to look out for and how to protect yourself against scammers. We also have a *************** on our website to ensure a safe and rewarding experience for our customers.
Over 99% of the families and job providers on our website are legitimate and good people. Unfortunately, there are always a few unscrupulous people in life against whom we must guard ourselves. The GreatAuPair Support Team is available 7 days a week to assist with any customer concerns.
Thank you for giving GreatAuPair a try and we sincerely wish you all the best!
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