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Find a Location

Harland Clarke Corp. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforHarland Clarke Corp.

    Check Printing
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 106 Customer Reviews

    Customer Complaints

    154 complaints closed in last 3 years

    34 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Harland Clarke Corp. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      San Antonio, TX 78256-2589
      BBB File Opened:
      9/1/1982
      Years in Business:
      150
      Business Started:
      1/1/1874
      Business Started Locally:
      1/1/1874
      Business Incorporated:
      4/27/2007
      Type of Entity:
      Corporation
      Business Management
      • Mr. John O'Malley, Chief Executive Director
      • Mr. Peter A Fera Jr., Executive Vice President
      • Ms. Lee Ann Stevenson, General Counsel
      Contact Information

      Principal

      • Mr. John O'Malley, Chief Executive Director

      Customer Complaints

      154 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      106 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carol R

      1 star

      08/14/2024

      Both my banker and I attempted to reach Harland Clarke customer service to investigate missing orders/delays multiple times. Not only have the orders been messed up, but there actually is no customer service. There are phone numbers listed, but after navigating phone tree, they just say that no one is available to take your call, please order from website, and goodbye. I would score a zero if possible, as there is no way to investigate and there are repeated errors. This company should not be in business.

      Harland Clarke Corp. Response

      08/22/2024

      Thank you for advising us of ************************* concerns.  We were able to make contact with ************** and discussed her overall experience. She confirmed receiving all of her orders. We have engaged her financial institution regarding her experience with them. Furthermore, we recently implemented a change with our contact center consumer phone line that ************** would contact for inquiries and reorders. The line directs consumers whose orders fall within a recent timeframe to our digital channels (web or phone automated system)and/or her financial institution for order status updates. ****************** banker was successful in making contact with our customer service on August 14, ******* apologize for any inconvenience she may have encountered with her recent order experience and appreciate the opportunity to respond.

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