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          iA American Warranty Group has 1 locations, listed below.

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            Business ProfileiA American Warranty Group

            Auto Warranty Processing
            BBB accredited business

            Contact Information

            8201 N Fm 620 Rd Ste 100

            Austin, TX 78726-4032

            Visit Website
            (800) 346-6469

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            Customer Reviews

            1.62/5

            Average of 53 Customer Reviews

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            Customer Complaints

            51 complaints closed in last 3 years

            23 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 3/27/2019

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            8201 N Fm 620 Rd Ste 100, Austin, TX 78726-4032
            BBB File Opened:
            4/22/1998
            Years in Business:
            40
            Business Started:
            1/1/1984
            Business Started Locally:
            6/15/1989
            Accredited Since:
            3/27/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • iA American Warranty, L.P.
            Business Management
            • Mrs. Julie Hammar, Claims Manager
            • Ms. Melinda O'Connell, Marketing Specialist
            • Ms. Lisa Kirk, Compliance Officer
            Contact Information

            Principal

            • Ms. Lisa Kirk, Compliance Officer
            Additional Contact Information

            Phone Numbers

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            Customer Complaints

            51 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            03/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased this car Sept 20, 2020 and now I realized I also purchased a warranty for the tires. For the past 2 weeks the tires have had a slow leak. I took the tires to the recommended mechanic and they called to get approval to replace the tires. They spoke to a representative and received an approval for $488, which means replacing 3 of the tires. We have been waiting for formal approval since Monday. I am over 80 years old and every morning I have to get air in the tires before trying to leave the house. I went to follow up today to get the tires replaced today and now I am getting the run around. Now they want to approve a lesser amount which makes no sense. I believe this is a rip off company. They are trying to renege on their word.
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            Read 50 More Complaints

            Customer Reviews

            53 Customer Reviews

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            Most Recent Customer Review

            Jon K

            04/08/2024

            It has been 3 weeks since the diagnosis of my truck and the mechanic has sent it in and they are dragging there feet.
            Read 52 More Customer Reviews

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            BBB serving the Heart of Texas

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