Customer ReviewsforKyle Chapman Motor Sales, LP

Purchased a **** Acura RSX and the car completely fell apart 3 months later. Bad struts,ball joint, steering arm linkage,a/c compressor,knock sensor,catalytic convertor and door lock actuator driver side door. Since they wouldn't help I took it to a reputable shop and was quoted $5,000 for repairs on a $14,000 note.You got me bent this car was a danger to drive on dry pavement much less wet. Since I had 3 strokes I did not feel safe driving this car and told them to come get it after relocating to ****** with notification. They repeatedly shut down my car while working during the day leaving me stranded at customers houses. They keep calling me asking me to bring the car back and have placed it on my credit report when they have never reported my payments to the credit bureau preventing me from getting another car since it shows I would have 2.And also reported my back payments since I am not paying for a car that is in danger of killing me due to losing control of it. In my opinion criminal charges should be placed against this company for their Mafia like tactics and disregard for customer safety and well being. 1 month later the car still sits in my possesion which is 9/10th's of the law.I just want my $1,500 down payment back and the$103 for the mechanic estimate along with pulling any credit info off of my report. If they want me to bring the car back it will cost them an additional $1,500 for travel expenses,days missed from work for 2 people for transport back to ******.Otherwise I can start taking it apart and ship it to them piece by piece. They pay all shipping and freight charges!

Kyle Chapman Motor Sales, LP. delivered the vehicle to **************** on July 1, 2021. Almost seven months later, **************** contacted our service shop on February 21, 2022, requesting repairs to be made on the vehicle. However, the requested repairs were not covered under the 18,000-mile/18-month warranty. This does not state that Kyle Chapman Motor Sales was unwilling to help ****************, simply that the repairs would not be warrantied. To ensure that **************** would be able to afford repair payments as well as contractual note payments, account adjustments were then made to defer his current payment to the end of the note.Until this point, **************** had not communicated that there were any issues or complaints about the vehicle or that it was a danger [to] killing [him] due to losing control of it. So, as **************** stated in his review, we attempted to contact the customer several times to bring the vehicle to our service shop for diagnosis and repair. He instead went to a reputable shop and was quoted $5,000.00 which was undoubtedly upsetting. Had the customer heeded our request, the cost could have been substantially lower as we do not charge a ****-up and pass our lower costs on parts to the consumer along with structuring functional payment plans. Furthermore, regarding Mr. ******* credit reporting, the trade-line has been reported since the date of purchase and presents a true and accurate reflection of the accounts history. Therefore, in conclusion, as of April 8, 2022, the vehicle has been collected from *********, ** and delivered to Kyle Chapman Motor Sales, LP. We must regretfully decline Mr. ******* request to refund the original $1,500.00 down payment, $103.00 diagnostic fee reimbursement, and removal of his trade-line due to continued use of the vehicle without payment.

I reject this ******** comment. It should be against the law for a company to treat a consumer this way. And yes I did complain and yes I did tell them I couldn't bring it back due to relocating to ******. And the measly deferred payment of $245 was no where close to the repair cost. You will remove it from my credit report or you will dread the day you ever met me! You will refund my $1,500 down payment or the costs I incur upon your business will far exceed a measly $1,500 dollars. Or the $13,000 note. I will expend every being and every dollar I make pursuing a lawsuit against you for bad business practices. I will have your dealer license in my pocket be assured of it! And if that doesn't work be prepared for what will happen you sorry *********** pieces of ************* shit!