Customer ReviewsforAutoNation Toyota Scion South Austin

Scammed me of ****** dollars by selling me a car they knew was unsafe to drive. It had over 4 different safety recalls, then when the car fully broke down they refused to help. All they card about is making a quick buck. They have no regard for safety.

I had a very positive experience with this dealership. I took my car in as both key fobs were not working. They informed me that both were defective and needed replacement. I had them replace one key fob and it worked. About two weeks later I had a person make a second key fob ( he is in business making replacement key fobs). Within minutes he told me nothing was wrong with them, they just had the wrong battery in them. He told me which battery was the correct one and I replaced them and they were functional again. I went to the Toyota dealership and told them what happened. They gave me credit for the $355 I spent on the new key fob with them. It was all taken care of in less than 10 minutes. Very happy they acknowledged their miss diagnosis.

****************** Review. In my experience they will spend the majority of their energy on ignoring or dismissing your concerns, and then they will try to upsell you by 500%. I ended up going to a local garage and getting everything I needed done for a fraction of the price, by people who seemed to actually care about the customers.

My car needed some routine maintenance and to check on the ** system as it was no longer blowing cold air. They told me the problem existed in a hard line pipe going from the compressor back to the firewall. They told mew the part and labor was going to be roughly $1,500 and the part, which was on back order would be there in two weeks.I went home, frustrated about the lead time on the part and decided to look up to see if I could find the part at another Toyota dealership so that I could get it sooner. Not only did I find it but I also found out the massive price difference. They markets up the cost of the item by over 100%. When I confronted the service rep. about it he was able to get approval from his manager that they would take off the difference from the labor cost, but it needed to be signed so the transaction looked legitimate at the checkout. When I asked him why it was marked up it sparked a conversation that can only be described as pointless and argumentative. I was simply asking why other Toyota dealerships were charging $130 for a part when they wanted to charge $250. He eventually signed a his business card giving me the discount but only after I threatened to just return the product entirely.Further, after they replaced the part they said caused the issue, the ** was still not working properly. They determined the compressor and desiccant bag needed to be replaced as well, with and all in cost of $4000, that was including all pats and labor at $2500 over 10 hours.I took it to another automotive shop and they actually concluded the condenser needed to be replaced as well, something Toyota missed. Luckily I found a mechanic at a local shop near my work that started the work at 7:30 AM and after they replaced everything, cleaned it, tested it, ran into and issue and troubleshot, then retested, and ran it smoothly for 20 minutes. They were done at 11:00 AM. Here's the real kicker, the mechanic was a student from **C. First time doing it.

Do not go here, I had to lock down my credit score and debated filing a restraining order against one of the salesman based on my experience here.When I went to purchase a used car from them, the sales rep and manager quoted me a rather good rate for financing a used car with my bank, and pulled my credit multiple times to provide varying lease terms. However, when I went to the finance department, after signing off on the numbers that I was shown, I was informed that those numbers were not accurate and that the actual rate would be higher. They ended up finding a better deal for me, so I moved forward with purchasing. After I purchased the car, I drove it around and felt that it was not driving as expected and I was not satisfied with the purchase. I made use of the 5 day return policy and was assured that I would be receiving my money back within 5 days.The day after I returned the car, I received multiple phone calls and texts from the salesman accusing me of playing games. Then I started getting texts, calls, and emails from other Austin car dealerships following up with me for tests drives that I had supposedly scheduled with them. When I reached out to the various dealerships, I was sent chat transcripts where someone pretending to be me was giving out my email, phone, home address, and credit score and requesting to buy 3 cars in cash (one dealership even said that it sounded like a car salesman's dream client). Only Autonation had that info, so I called the manager there and reported that this was happening and threatened to call corporate if I received another message, which mysteriously, stopped the messages.Finally, after 5 days of not having the money reimbursed, I emailed them and was informed that they had just initiated the refund so it would be a further 5 days. After an additional week, I finally was able to reach a manager who said that they would initiate the refund that day, despite previous emailed assurances.

Finance **** sold me an exclusionary extended vehicle warranty and when I went to use it, found out it was a lower end POS policy. Seems to be a trend there. #autonationtoyotaripoff

After seeing a SUV I was interested in and reviewing on the CarFax that it was listed as being available 2 days previously, I called ahead to verify that it was on the lot and the salesman confirmed it was there so I made an appointment, I drove nearly an hour and a half to see it and arrived to the salesman telling me that it wasn't there, and wasn't even in the city, that it hadn't been delivered yet to their dealership. After asking to speak with the manager, being frustrated about driving so far when the vehicle wasn't there, the manager was apathetic and said "Sometimes this happens". I wouldn't recommend going to try and look at any vehicle when they don't seem to know what they have in stock or can't be bothered to look.

Today, I had a service appointment scheduled for 2:30. I arrived at 2:20, early to my appointment. I was checked in at 2:33 pm. They placed a cone on my car and said the service individual will be with me shortly.I was ****** patient with this dealership. After 30 minutes, they switched my cone from one with numbers to a blank one. They were switching cones on other cars, so I thought nothing of this. After an hour of waiting and zero communication, I got out of my car to find a service person. I asked the man who checked me in why there was a long wait and what the cones meant. Apparently, the person who was in charge of servicing me left early. They removed me from the schedule, cancelled my appointment, and labeled me as a walk-in to be serviced whenever (check-in mans words). I remained calm and asked when I potentially may get my car serviced, he shrugged. I asked if I could be rescheduled and he said he couldnt figure that out for me. With no communication for an hour and such rude attitude, I decided to leave. I asked him to remove me from the walk-ins and I would not be returning to this dealership.

I've taken my car here for oil changes for years with no issues, and ***** was good to work with. But this past visit, besides having to wait for over 3 hours when I had an appointment, at the end they presented me with a list of over $8000 of work for my 2014 Prius! I was suspicious so just took the car home. Today my local mechanic checked it all and fixed two items that would have cost me close to $5000 from the dealer--for $900! I am a 70 year old woman, perhaps they thought I'd go for this ripoff. No way!

Do NOT trust the physical appraisal report from them if you want to sell your car to them. I am talking about the paper report you get after their in-person examination of your car. It is a 100% joke.I got a physical appraisal report of my car for 38k on Monday after their in-person examination and negotiations. On Tuesday, they said they changed their mind to ****k. And then on Wednesday, they said they could only do 36k. I understood they may think the market was changing but what they did is so ugly.Lowing the price twice two days in a row regardless of the Expiration Date: 03/28/2022 and/or 500 miles on the original appraisal.