Business ProfileforLoneStar Fiberglass Pools, LLC

We paid for the turnkey experience and received far from it. I always felt like we were being treated like a nuisance rather than a paying customer. We were first with ***** and she never seemed to have an answer for our start date. Then moved to ****** which went from Bad to Worst. She has no idea where we are in the process and has an excuse for everything. Unfortunately we were linked up with ***. This man never responds to messages, always has an excuse and will flat out lie to you to get you off the phone. I was told so many times that he would take care of our issues and not one time did he come through. He and ****** should not be allowed customer interaction anymore in my opinion. They are a terrible representation of this company. The pool was finally installed and then silence. For weeks we had about 2 feet of water only because the lights were delayed and then they forgot to fill the pool up to the skimmer. Our first concrete person had to call them and then they panicked because they said it should have been filled upon delivery. Again no communication between all the sub-contractors. We have had 3 different concrete subs reach out to me the past 6 months since the pool was put in the ground. All promise they will take care of the project but then all 3 do not show up with the same excuse. NO PAYMENT from Lonestar. They all claim that Lonestar does not pay them promptly and therefore the customer has to be the one to suffer. What kind of a business always has these payment and money issues? The concrete job on my pool was terrible. The color did not match as they did a "patch job" around the border of the pool and they completely ruined the salt finish by walking over the concrete when it was wet with muddy shoes. Issues so far,Zero follow-up , Delays and all sorts of communication issues. Concrete cracking and stained.Chlorinator installed backwards.Multiple cracks in the pool and has already had to be drained and serviced.