Business ProfileforStarpointe Realty
At-a-glance
Related Categories
Business Details
- Location of This Business
- 6300 S Fort Hood St, Killeen, TX 76542-5561
- BBB File Opened:
- 11/30/2011
- Years in Business:
- 15
- Business Started:
- 12/17/2008
- Business Started Locally:
- 12/17/2008
- Business Incorporated:
- 12/17/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Starpointe Realty LLC
- Business Management
- Mr. Cornelius Rogers, Managing Member
- Contact Information
Principal
- Mr. Cornelius Rogers, Managing Member
Customer Contact
- Mr. Cornelius Rogers, Managing Member
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mone’ B
07/27/2024
Starpointe Realty Response
07/29/2024
Mone, in accordance with Texas Property Code we have up to 30 days to complete the Security Deposit Reconciliation and we did complete yours in advance of that time period. We have provided you with ample photographic evidence of how the property was turned over to us after you vacated.
1. "They in turn charged us over $400 for a cleaning fee"
We have provided you photos of the home showing it was not returned in the condition we require based on your move-out cleaning checklist we provided to you 4/10/2024. Dirty baseboards, microwave plate, light fixtures, windows, toilets, kitchen drawers, doors and light switches to name a few areas. We do not mark up any maintenance and only charge the amount the vendor has charged to perform the cleaning.
2. "They charged us for a shelf that was never put up in the garage"
We have provided you with photographic evidence showing the shelf to the left of the breaker panel in the garage was no longer mounted to the wall as it was when you moved in.
3. "they charged us for missing doorstops that were never there when we moved in"
We have provided you with photographic evidence showing where the doorstops were in fact damaged (missing caps and broken) in the front and back bedrooms. They were in perfect working condition when you moved into the home.
4. "they charged us for not replacing an outside bulb to a light that is solar operated and has never worked because the solar paneling does not exist"
This was already addressed in your dispute and you received a credit for this on 7/24/2024
5. "They charged us for a s**** in the wall that was there before we got there which they painted over prior to us moving in so that proves we didn't place it there"
This was already addressed in your dispute and you received a credit for this on 7/24/2024
6. "Oh and they charged us for not power washing the driveway"
We have provided you with photographic evidence showing the large oil stains on the driveway that were not present when you moved into the home.
We have also addressed the delay in response as our administrator had a death in the family and was out of the office. Your dispute was answered and you were in fact given a credit.
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