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Find a Location

Paradise Decks & Spas LLC has 1 locations, listed below.

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    Business ProfileforParadise Decks & Spas LLC

    Patios and Decks
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/14/2006

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Decks, Patio Covers, Arbors, Outdoor Kitchens, Patio Fireplaces, L.A. Spas, Swim Spas, Kamodo Joe Ceramic Grills, Saber Grills, Sun Stone Grills and Accessories

    Business Details

    Location of This Business
    15044 San Pedro Ave., San Antonio, TX 78232
    BBB File Opened:
    6/14/2006
    Years in Business:
    18
    Business Started:
    1/1/2006
    Business Started Locally:
    1/1/2006
    Business Incorporated:
    2/13/2006
    Accredited Since:
    6/14/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. George Richard Hogue, Managing Member
    • Mr. Joseph K. Schuette, Managing Member
    • Ms. Jamie Tomasini, Vice President of Administration
    • Mr. Dale McKnight, Marketing Manager
    Contact Information

    Principal

    • Mr. George Richard Hogue, Managing Member
    • Mr. Joseph K. Schuette, Managing Member

    Customer Contact

    • Mr. George Richard Hogue, Managing Member
    Additional Contact Information

    Fax Numbers

    • (210) 599-8106
      Primary Fax

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/07/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    7-25-2022 I hired paradise decks and spas to screen the top half of porch. **** the worker was sloppy and his cuts were off very bad he also he also ruined my existing screen door and saic it was always loke that and he also lied to them about getting the deposit because he never tried. **** the and ***** were very rude and unprofessional so **** manager said he would come out and fix everything he didn't it still looks bad and then he stole from me he would've gotten away with it if I didn't get him on camera. When I reported it the manager ***** was rude about it and hung up on me. When I texted **** that I have him on camera he called me and said he would bring it back. My problem is it took him 4 times to pick up what he because it was for separate pieces I don't trust them in my house because they're liers and thieves. I'm a sick disabled vet and now **** wants me to pickup the new door that they're supposed to replace I'm threatening a leg amputation and I'm having surgery on the 21st of this month I'm not physically capable of doing what he asked nor should I have to fix what they messed up. They lied to me about what it would look like they didn't give me in writing what was to be done. It will be a month next week and they still haven't brought my screens up to a professional level it's bad carpentry work and I hate it. This was to only be a 2-3, day job now its a nightmare I can't call paradise because ***** blocks me by hanging up on me so now I need your help this situation is making me sicker and I can't take the stress and steal that paradise is putting me through please help me asap.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Charles & Dolores H

    5 stars

    12/02/2021

    We had several companies come out and talk to us about the patio and cover we wanted to add to our new home. ********* was definitely the best as was all the attention from Paradise before during and after the building process. Everything happened exactly as described. the crew that came out was top notch. Cleanup happened at the end of each day and we ended up with exactly what we wanted in a well built beautiful new outdoor living space. We highly recommend this company. ***************

    Paradise Decks & Spas LLC Response

    12/03/2021

    Thank you for the positive review. We strive to achieve 100% customer satisfaction, and I love it when we hear from a customer that our goal was achieved!!! Thanks, *******************

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