Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Shelton's Outback Fence has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforShelton's Outback Fence

    Fence Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/5/2013

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    2242 S Abbey Loop, New Braunfels, TX 78130-8901
    BBB File Opened:
    7/25/2012
    Years in Business:
    25
    Business Started:
    1/1/1999
    Business Started Locally:
    1/1/1999
    Accredited Since:
    3/5/2013
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Jeff Shelton, Owner
    Contact Information

    Principal

    • Mr. Jeff Shelton, Owner

    Customer Contact

    • Mr. Jeff Shelton, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This happened on 9/7&9/8. I contacted Outback Fence 9/5/2023 & talked with *********************** about constructing a yard to keep my dogs in & lifestock ***************** out. I asked for ranch fence, sturdy fencing for livestock. ******* said he could install 20' hog panels with t-posts & said it'd do the job. He has extensive web pages highlighting his great expertise & 24 years of fence building. He claims he can build anything to fit customers' needs. He recommended a price $3800 & said he had crews who could start right away. I agreed, thinking he'd install proper posts and gates & fencing for the job. He sent two men, a ********* younger son to install this fence. They spent 9 hours, including materials pick up & put up a very rickety, uneven, wobbly fence using inadequate materials and misusing the materials from how they're intended to be installed by the manufacturer. They bought an additional panel, also & charged me for it & left it lying on the ground. ****************** NEVER visited the site. After day one, I texted ******* & told him it wasn't going well. The worker said he'd try to pound the posts deeper. ******* said "Sounds good." It didn't work. When it was done, it was very flimsy, installed using the wrong wire & posts & insufficiently supported. When ****************** texted me to ask what I thought, I said we had a ************ wasn't at all sufficent to do the job. He then told me it was what I had asked for. He was rude & unhelpful. I was upset by his behavior, the very poor ************* design. I told him I was going to only pay for the materials & the time spent by his laborers. I paid $1035 for the materials & $1000 for two men and 9 hours labor. I have to have it REINSTALLED PROPERLY since it is already falling down. It's very clear in photos that it's no good. I paid what I paid at all because I didn't trust ******* after his behavior and worried what he'd do to me if he got no money. But it's not worth what I paid because it has to be reinstalled.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.