Business ProfileforBen White Automotive

Alright. So when I first walked in, they were comping a woman $800 because she was unhappy. I had an appt, and thought that meant I'd have time to describe my problem. Instead, the man pushed a paper at me as I tried to speak to him. I wrote down there was a roaring sound, and there was also a squeak up front in the wheel. They did not let me talk to them, did not ask where the sound was, took my keys and pushed me out. When I got my car back after $1600 of work on hubs and bearings, BOTH the big problem and the little squeaky problem were STILL THERE. They told me they never heard a roaring sound. They said come back next week. I did. The guy gets in the car with me for a test drive, and he tells me "Oh, I think it's the hubs/bearings". I told him that's funny, since that's what they'd worked on the week before. He said, "Oh..... I just got hired on Monday, I didn't know" Then tried to tell me it was the back hubs and bearings! I was fully aware this was a scam by that point! They tell you the expensive fake problem, then later find the real problem. The entire time they told me, "We do not and never did hear a roaring sound."My back axle was bent. Badly. It was loud and obvious. They then loosened the wheel so it was visibly wobbling and tried to tell me "See, now we found the problem." They kept my lug nut because they couldn't get it back on. Still have it. I took my car and got the axle fixed at the dealer, because I do not want these guys touching my car ever again. And when I asked, "Why did I pay you to fix a nonexistent problem?" they said, "Well you put it in writing!" Really? The roaring sound? Because they told me it didn't exist multiple times. This place is running a very deliberate scam. And I doubt I'm the only one they do this to. I suspect I'll have to get my hubs and bearings fixed later, they seem to be messed up now, when they weren't before.