Business ProfileforSewell Ford Lincoln

On September 13, 2024, **** picked up my 2014 F-150 for a recall service. My vehicle was functioning perfectly, and I scheduled this service purely as a preventative measure. Despite being more than happy to perform the service on this specific make, model, and year, the issues that have arisen since the service are severe. My vehicle now either revs unexpectedly while driving or when the brake is engaged, or it idles very low and shuts off completely at a stop. These problems began only after the software update was completed. A diagnostic performed by an independent mechanic found no engine warning lights and no additional problems but he was in the vehicle with me to observe the issues. He stated its clear that the recent service has caused these issues. The recall had to do with the transmission downshifting which was previously non-existent. What infuriates me is that I was not informed about the potential risks of these complications. Although the service advisor was polite, they only offered a contact for an independent mechanic who deals with these issues, making it clear that they do not handle vehicles of this age and cannot reverse the update. Had I been made aware of these risks beforehand, I would have sought additional advice before proceeding with the recall service. As a single mother living paycheck to paycheck, the additional financial burden of fixing these new problems is extremely painful! This situation is unacceptable. It is deeply disappointing that I was not warned about the potential outcomes of the service, particularly given that the dealership has faced similar issues in the past as stated by the advisor. The fact that they refer customers to an independent mechanic for these problems, rather than providing adequate support themselves, only adds to my frustration. HOW ABOUT WARNING YOUR CUSTOMERS BEFORE OFFERING/PROVIDING THE SERVICE?! That would be great for any decent human or business to do!