16 Customer Reviews
- Date
- Highest Rating
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Review from Robert K
1 star08/22/2024
We bought a Hyundai Palisade Caligraphy with extended service contracts. Prior to purchase we were told that it would never be an issue getting our car in for service which was a lie. Just an oil change requires an appointment several months out. The car says it needs an oil change now. Within a week or two is not an unreasonable customer expectation but appointments are always months out for simple things. Now we have our first real issue, the check engine light won't go off and our vehicle inspection is due this month of August 2024. We are told that because they have to run a diagnostic the earliest appointment they have for us is February 2025. Seriously, the car you sold us is having an engine issue and you can't have a look for 6 months. This isn't just bad service, it is horrible service.Review from Zelda
1 star03/13/2024
My review is Too Long to fit:Passenger Side Door Lock at door issue started 9/24/2022. Been to this location 4 times to have this issue Fixed to no avail. The next appointment is scheduled again, on July, 18. 2024.I was dismissed when the shop was Not Slammed Busy to properly discuss work done and to clear up communications and my confusion of thinking my personal Insurance was charged for work done. Because the Advisor clearly dismissing my confusion and Direct Question, "So You Charged My Insurance???" The response I received was, "Someone had to pay for it?" WHAT...Then reaching out to my former Advisor who was working on this issue before he left. He had given me his cell number a good time before this for easier communication and we related to having the same type of car in earlier years. Confused I related to him that I was unaware that Insurance would cover something like this and was confused as to what was going on. I then receive a text from my current Advisor to call her ASAP! I call and get Yelled at, "Take those words out of my mouth!!"Now scheduled for July 18, 2024, 2 Months before this all started September 24, 2022! I am a Usatisfied customer who now feels Completely Disrespected through action or lack therof and with little trust left and Unappreciated!You have a door lock not working at the door and need fixing, Good Luck!!!Round Rock Hyundai Response
03/15/2024
Contacted with the customer via phone, for clarity regarding issue and 'Insurance'. Customer agreed that the door lock was fixed during the last visit but has since stopped working again. The insurance confusion had to do with extended warranty that covers auto repairs, customer assumed that we started an ************** claim for the door lock. An appointment was previously scheduled for a return visit and are awaiting the date.Review from Joy R
1 star11/20/2023
DONT SHOP, BUY, or EVEN PULL INTO THE ***** I have been having with the car a bought at the very end of January 2023. (I bought a 2018 Audi Q7.) I hated the sales process and the salesmen left a horrible taste in my mouth which just ruins the car buying experience for me. Ive lost $17,000 on this from Jan-June alone. They had the car longer than I did and I made payments for MONTHS while it was in their possession. Worthless, liars, lazy, and wont help you once you buy the car. Avoid at all costReview from RANDY N
1 star11/16/2023
Service will not return call left 3 voice mail for ******* to call me.Had my wife's car in for lock not working driver side just want to know the status.Called today tried to see if i could speak to another service advisor and they hung upReview from Heather T
1 star08/16/2023
I took my car into Hyundai of round ********** for two recalls, and when I got my car out it has not run the same way cents it stalls on me. It jerks on me and I have called the general manager several times and left messages. he told me hed get back with me. He never has gotten back with me and I need my car fixed and theyre not willing to do it and that is not OK. My car did not run the way its running before I took it into the shop..Review from Joshua O
1 star07/21/2023
I wish 0 stars was an option. Thanks to their service team, I will not only never buy another vehicle from this dealership but will never purchase another Hyundai either.Review from Deborah T
1 star05/16/2023
This dealership is the worst. First, when I was buying my car, the salesman asked me to be sure to give him a ten on all items on the review for his sales. And now that I've had the car for a few months, only **** miles, I am having issues with the steering. They are unable to give me a service appointment for two months! Wow. How am I to drive a faulty car for two months before getting it looked at. I have called them over ten times today. I have spoken to the service ***** a service advisor, a sales person several times, and I have been transferred to the Sales Manager, the Service Manager (which was not even the service manager, but a service advisor), the regional manager, and a VP. All went to voicemail. Each time, I had to call back and was put on hold for long periods of time - each time!. The issue is still not resolved. I would never have bought a car from them if I knew I would be unable to get the car serviced.Round Rock Hyundai Response
05/17/2023
In response to Ms. ******* complaint, she notified ** that she hit a curb ruining in which she had 1 tire replaced at an unknown tire shop. After the tire was replaced she claims that the steering wheel is off center as well a noise coming from the location of impact. Hitting a curb hard enough to ruin a tire would more than likely cause additional damage. The steering and noise issue she alleges, to our knowledge, occurred after the impact. **************** wants this to be covered under manufacturer warranty and doesnt understand that hitting a curb is not a matter for the manufacturer to address. This would be either her insurance or her out of pocket claim. Our Advisor attempted to explain this and our situation is that we are scheduling 2 months out and to help the customer by letting her know that she could drop her car off for 24 - 48 hrs and even offered to coordinate transportation back home for her. The customer declined this and wanted to wait for this, however, we are not able to accommodate that and offered to pay for a Lyft home for her. The customer ended up hanging up on our Advisor who called her right back thinking she was disconnected and left a voicemail at 2:38pm on 5/16. I attempted to contact **************** a 3:06pm on 5/16 and left her a voicemail as well and have yet to hear back from her.Review from Kelli D.
1 star01/17/2023
These people dont know customer service. Left my 2018 Sonata there for 7 weeks. Nobody ever felt the need to update me on the status. Once it was allegedly repaired I picked up my vehicle and it was filthy with dirt on the outside and grease on the inside! I was charged $2300. They said they fixed all issues. Some covered under warranty and most were not. The issue I took it in for was not repaired. That part was nearly $600.A few months later I am still having the same issue and they insist the problem was resolved even though I have had an independent mechanic thoroughly inspect and he says and documentation shows it was in fact not repaired.Review from Johnathan W
1 star01/06/2023
I bought a vehicle last night, on 5/06/2023.This morning, the passenger side lock was not working. They refuse to fix it.Review from Rob T
1 star10/03/2022
Whatever you do, never, I mean never take your car to this place for service. Why? Because they will never work on your car and when they do, not resolve the problem. We left our vehicle on Thursday, September 8, 2022. For a 9/9/2022 APPOINTMENT, that was made 1 month prior. When we called the following week on 9/13/2022, we asked the status of the service. Much to our shock, they couldn’t even find our car registered in their service platform. The following day they did find our car, but had not had anyone look at it yet. Somewhat surprising that our appointment was on 9/9 and on 9/14 they still had not looked at it. After leaving over 40 messages for Courtland, her boss, and the General Manager, and with a chat representative, not one person had the professionalism to return a call. Since they were not able to recreate the same issue with the transmission, they asked if a technician could take the car home to Elgin on 9/23/2022. We called and left messages on 9/26, 9/27, 9/28, 9/29, and 9/30. No return call. Finally on 10/3 my wife told the operator that she was not going to leave another message, she needed to speak to someone. Amazingly, our so called service advisor, Courtland came on the phone. Again, after at least 40 messages and no return call, and she is finally there. So after having our car for 25 days, absolutely nothing was done to resolve the transmission issue. The drive train is still under warranty, and from what I can find on the internet, this transmission issue is well known by Hyundai. It appears this dealership sells things that they will not stand behind. I’m sure if it was no longer under warranty, it would have been repaired much sooner and having me pay 100% of the service. Our next step will be to reach out the the Attorney General of the State of Texas to inquire if this is a criminal activity. Do yourself a favor and stay away from this dealership, they will take your money and lie to your face.
Customer Review Rating
Average of 16 Customer Reviews
Contact Information
2405 N Interstate 35
Round Rock, TX 78664-2013
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