Customer ReviewsforCavender Toyota

I was looking for a 2024 4x4 SR5 ******. Specifically told the salesman this. Test drove a white ****** 4x4 (never even looked at 2 wheel drive). We went back inside to discuss the price. I told them that I was willing to pay $52,000 out the door. They could not come down that far. Came down to 54 and some change. My wife and I left and figured we would continue looking. 20 minutes after we left the dealership, the sales manager text me saying he could do the deal ($52,000 out the door). Great! I ask for the stock number and vin number of the vehicle so I can look at it on the website. Toyota website says the truck they are trying to sell me is a 4x2 (I want a 4x4). Text them and let them know this is not the truck that I want (it's 2 wheel drive). Next morning I get a text saying everything has been worked out and the 4x4 will be $52,000 out the door. Great! Ask salesman who I should have the certified check made out to for the downpayment. Go to the bank, get a $40,000 certified check payable to Cavender Toyota (downpayment) and head to Cavender. After test driving the truck again and doing some paperwork a guy comes out and tells me another mistake has been made and the truck price is back up to almost $55,000. I do not remember the exact amount as they never texted or gave me anything with that price in writing. I was told again that the $52,000 price was for a 4x2 truck and it was a simple mistake. Once Maybe, but twice is extremely shady. Personally, I think it was downright crooked. Not sure if I will deal with any Toyota dealer ships again. Oh yeah, 10 years ago I bought a ****** from this same dealership. Pleasant experience. Never again! I am not sure how to upload the text messages on my phone as a complete thread, but if you want to see them I can definitely copy and send them one at a time. The only reason that I did not request BBB's help in resolving this issue is because I do not plan on doing business with Cavender again.

Purchased their prepaid maintenance package but somehow every time maintenance is due nothing is covered. I mean every single time we have taken it for service something needs to be replaced/fixed and its not covered. The vehicle is only a year old. Never buying from ******** again!

Cavender Toyota was a complete and utter lie and waste of my time. We have purchased 2 other cars from this dealership. When we asked about the new process and they said new management. I don't know who this new management is but they have lost my business by trying to be sneaky and s**** me over and most importantly they wasted my time on a lie.

If I can leave zero stars I would. I can list how Cavender Toyota service department has gone to the toilet. I took my sons FRs in December of 2023 I was told that the issue was the steering column and they were going to order it I had asked before Leaving the service department if it was safe for my son to drive I was told yes. Not even fifty feet from the dealership my son had no steering capability as he was driving with no power steering. He came back the technician routed wire incorrectly but the ****** said it was still safe to drive. We leave with the car because the part that need to be replaced is on back order. The power steering motor went out intermittently and still part was on back order after the third month of the part being on back order my so. Was getting out for lunch at work which is along the access road of a highway. He had called me I told him park the car I will take it to Cavender. ******* acted as if it is dangerous not to drive it but I still drove the car to the dealership. He told me the part was still on back order and they would need Toyota to send a gentleman who can pull the codes from the black box. That took two weeks and still steering column and power steering more are on back order. I called Toyota myself and it was a lie the actually had four in stock and they could send it to them. I told ******* about my findings and with **** importance the parts showed up in two days. I have worked in dealerships before that would bs the customer like this. I let the service manager know of the grievance and assured it wouldnt happen again. I rather take my cars down to ********************* or even Berne and even in south 35. Before I would take it to Cavender again. The service department states that because of the failed parts they are not liable for the damages done to the car. If my son was on the 410,or 151 elevated turn off and that power steering would have failed and he crashed they feel that it would be an issue for my insurance

Our recent interaction with Cavender Toyota's new car sales department did not align with the brand's core mission of "We Make Confidence Happen!" Transparency is crucial for any brand to thrive and build customer trust. Unfortunately, our recent experience with the new car sales team did not reflect the essence of "Cavender Confidence."During our visit to Cavender Toyota on 03/02/2024, my husband and I intended to buy a **************************** our 2022 Tacoma. While our truck was being appraised, we selected a Tundra for potential purchase. After two hours of negotiations, we felt stuck and requested the keys to our truck. Our sales representative, ***************, mentioned that they were with the appraisal team and on the way to the front. The situation escalated when his manager, *******************************, laughed at my request, stating, "There is no appraisal team" and "We have your keys." Despite our repeated requests, we felt trapped as we asked for the keys numerous times. Out of frustration, I went outside to search for the truck, but it was nowhere to be found. The lack of professionalism and disrespect we encountered was truly disheartening. We felt powerless, extending our visit until they decided to release us. They finally brought our truck to the front at 10 pm, long past closing time. This upsetting encounter left us feeling unappreciated and disrespected.After sharing my experience with my brother, I discovered that he had a similar encounter during his vehicle purchase on 03/01/2024. This led me to investigate the dealership's reviews, where I found another customer describing similar sales tactics during their trade-in transaction. While the team prides itself on being the top Toyota dealer in the city, this reputation should not come at the expense of transparency.

Be very careful. Listen to what they say, read between the lines because they will lie to you. When you catch them in the lie everyone will have different story on why you didn't understand how they was going to s**** you over. Just saying take your time, and check out the numbers before you buy.

Worst service and recon ***** They remove parts from my vehicle and not even tell me. After I got home noticed the part was taken off and no one let me know. I called and they told me they had to order a part but never informed me. There was grease on the head liner and oil on the under carriage. I called Toyota Corp. and they did nothing. The Customer Relations person called and set up an appointment to get the part installed and said I will text you my info so I can take care of getting it taken care of and the person never texted me the info. You can decide for yourself but this by far the worst dealership ever.

I had the worst experience with this dealer in ***********. They were advertising a vehicle that I was interested to buy. By the time I showed up to see it they claimed it was sold. They showed me another vehicle and we came to an agreement on a price. Then the salesman that we had agreed on a price just disappeared and another salesman came with another sheet of paper and the numbers were different. We asked for the previous salesman and he said whatever we agreed with him doesnt matter and now we have to deal with him. We had wasted 2 hours already with previous salesmen so we walked out. Very unprofessional way of dealing at this dealership. DO NOT RECOMMEND TO BUY HERE!!!!

I was lied to about opening a new application. After speaking with management, they were avoiding the dishonesty of them not using the loan application I provided in advance to them and using one that they did. Management made it a point to fixate on the fact that the application number I had requested to use was only giving me $2 less of a payment per month. But thats still a customers money and does not take away from the fact they the financial manager was dishonest after I asked if she had opened a new loan application instead of using mine and when I asked se eral times why the este was higher she repeatedly stated she did not know. My financial institution was able to confirm the two different applications. And the dishonesty was being covered up no matter whose attention I brought it to.

I have been purchasing my vehicles at this dealership for the last 10 years, they always have great selection at a fair price & excellent customer service.