Business ProfileforThe Jacobson Law Firm, P.C.

Be wary of this attorney. **************************'s secretary is polite; however, ************************** is not. Contrary to the ****** review written by *********************, which ************************** proudly displays on his website under "A HEART FOR MILITARY FAMILIES," I, as the spouse of a disabled veteran, did not feel at home as soon as he spoke to me over the phone. ************************** could not remember the details of my case, even though I had e-mailed him two weeks prior explaining my situation (i.e., a simple straightforward guardianship renewal). During our recorded phone call, I politely stated my name and reminded him about our scheduled appointment. He replied, "Okay???" After a moment of silence, he continued, "And...you're, uh...talk to me about what we're talking about!" I answered, and then in an impatient and annoyed tone, he ordered, "Okay. Tell me what the situation is!" I explained that my husband is disabled, and then in an even more sharp and condescending tone, he raised his voice, "DISABLED HOOOWWWWW???" I answered, and he replied again in an unhelpful patronizing tone, "Okay...WHY are you just NOW looking for a guardianship for him?" I politely corrected him, reminding him again that I am seeking a new attorney to help me renew my guardianship. ************************** scoffed loudly, "Then what are you needing from me..."************************** appears to be the type of lawyer who makes things harder then they need to be. That's a red flag, in my opinion. My first impression: ************************** is rude, impatient, unprofessional, disorganized, scatterbrained, and condescending. Rather than continue tolerating his abuse over the phone, I hung up on him.

We never want to hear that an interaction with our firm was not satisfactory to a client or potential client. This was a very frustrating call. My standard practice when speaking for the first time with potential new clients, regardless whether I received information on the matter beforehand, is to start with some version of, "So what can I do for you?" That normally ensures that we get off on the right foot and are talking about the same issue. Despite many attempts, I was unable to pull information out of this caller that would help me determine whether I could assist her with her husband's guardianship and whether our firm was a fit for her. I will admit that the longer the call went on, the more frustrated I became; however, I have never raised my voice at a client or potential client and did not in this case. It was when I asked her why she wasn't using the attorney she had apparently been using for years in this guardianship that she hung up. Most lawyers ask this question when the caller states an attorney was involved previously, as this is a red flag that the person may be a difficult client.