Business ProfileforStan's Heating, Air and Plumbing

A technician came to diagnose a tankless water heater (3 years old) at a rental house that was producing warm water, not hot. Tenants were alerted that this unit was spewing lethal level of toxic air and made the situation seem dire that a brand new water heater is necessary. Based on the technician's description of how terrible the system was, the owner quickly authorized for a new tank heater to be put in based on the urgency, without realizing that repairs could have been made, or unit could have been reinstalled or recalibrated. **** charged the owner $3722 for a GE water heater that is retailed at $739.99 at ****** The total service plus product came to $4200. In short, the business did NOT offer the option to have the 3 year old unit reinstalled or serviced, instead, sold a unit way beyond market at a 500% markup. To make matters worse, in the communication process prior to paying the invoice, the manager responded with a timeline of how they covered protocol, stopped communication, and **** illegally charged me the full amount on my personal card which they must've had stored on file. It was charged illegally as I am not the owner of the property. I am only helping with communication. I did NOT authorize the payment. I am seeking a $2656.01 REFUND. [$4012 - $739.99(unit) -$616] Basically I will pay retail price for the unit, the labor that's already conducted.