Business ProfileforAC Doctors Air Conditioning & Heating

I have been a customer of AC Doctors since July 2016. At that time, the heat pump condenser in my smaller upstairs unit was not working properly. I called AC Doctors and they responded. When they arrived, they were very quick to tell me that they could not repair the unit and that I needed a totally new unit. The unit could not be repaired, only replaced. I had AC Doctors replace the unit and they came out several times in following years for routine maintenance. Recently, in June 2023, I found water leaking from the main unit air handler. Again, I called AC Doctors and they came out to take a look at the problem. They opened the air handler and said there was a cracked drain pan. They also stated that they saw a rusty evaporator coil and that I should replace the entire air handler unit. The repair technicians contacted their supervisor and their supervisor told them that AC Doctors would not repair the cracked drain pan. Once again, AC Doctors said that they would not repair the unit and that I needed a totally new unit. Once again, AC Doctors said the unit could not be repaired, only replaced. So, this time, I contacted my neighbor, a licensed mechanical contractor, and he repaired the entire air handler unit, without a replacement. Now, there is no water leak whatsoever. This experience with AC Doctors tells me that when a customer pays AC Doctors for a service call to repair a component or solve a problem, AC Doctors takes the easy way out and recommends a total replacement. So, paying for a service call to repair only gets you an estimate for replacement. Perhaps AC Doctors does not have the expertise to repair, only to install. Buyer Beware: AC Doctors will not be interested in repairing your unit/component or solving your problem. AC Doctors is only interested in up-selling their customers into buying replacement equipment.