Customer ReviewsforAireServ of Killeen

No stars!!!! In 2019 I discovered that my AC unit needed to be replaced. I had called air serve to come out to see if I had a leak or if it was something more. They did a comprehensive examination of my system and told me that I needed to replace it in full. I had been without air conditioning since summer began. I had just started a brand new job after being without work for a good while. Both my mother and I have pets. To say the least we were all miserable!!When the prices were related to me I advised them I just didn't have the money to pay for replacing my system. A representative by the name of ************************* made an offer to me that I could ride a post-dated check to help me out.I literally teared up by this kind offering! I told him I had no idea when I would be able to having enough money to back the check up and he said no problem. My system was replaced and we finally had a cool home. We were ecstatic to be out of suffering!Unfortunately my check was immediately submitted and I paid an additional thousand something dollars in NSF fees because I didn't have funds in the bank. No apologies were made or attempts to understand what the arrangement had been. ***** should have never put himself out on a limb and given me an offer that his company wasn't going to back up!They had to come out several times to do follow-*** as things wouldn't work here and there. Each time they came they usually attempted to try to bill me for the time and service. I would adamantly decline because it was still under warranty.On December 15, 2022 I called because when I turned my heating system on it made a loud racket. The Killeen location called me back immediately and told me they would be out the next day. Not only did they not show up but they didn't call and when I called them they wouldn't pick up the phone.They still owe me a final inspection it doesn't seem that I'll get one.I would not recommend this company to my enemies. Beware and stay clear of AireServ!!!!!

****** we are so sorry for the negative experience you had with the Central ***** Location and the Killeen location. We cannot speak on the events that occurred when you were with Aire Serv of Central ***** or as to what ****************** said or did at that time. We are two separate independently owned franchises. The ******/Temple area is very newly acquired by the Killeen location, and we have not had the customer information ported in as of yet. There is no excuse however for us not getting a tech out to you when the office reached out to you and advised you would be scheduled. Retraining in customer service and the importance of keeping our word at all times is scheduled for the CSRs as well as the Office Manager. Again, we do apologize for any inconvenience this may have caused you and would like to make it right. If you would like to speak with me directly you can definitely give me a call at ************ and ask for ********.