5 Customer Reviews
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Review from Richard D
1 star08/20/2024
Absolutely disgusted with the service I received. Took my vehicle in for an initial appraisal for insurance. They are partnered with USAA and are a preferred shop and for the life of me I cant figure out why. USAA is the insurance company representing the person who rear ended my daughter. I will say the interaction with USAA I have no complaints about. Collision Center of Peoria on the other hand is very unprofessional. After the initial appraisal, I decided to have them perform the repairs. I dropped the vehicle off on a Tuesday and was told Id get a follow up the next day with a completion date. They did inform me the following day that they would need the car for a week so it would be ready the following Tuesday for pick up. I received 1 call for an update and upon calling them and leaving messages I did not receive a call back. Fast forward to the day of pick up which I was told would be Tuesday and still no return call. I show up to their facility because they havent returned my calls only to discover that my vehicle is not ready. Please keep in mind this was a very small straight forward repair. Upon arriving at their shop, I am told my service writer is on vacation so they will have me speak with someone else. After about a half hour another gentleman comes out and has no clue whats happening with my vehicle. He said he needed to go check. Half an hour after that, he returns to the front to let me know the vehicle is not done and now they dont have an eta. I inquired as to why and they said that the tail light they ordered didnt work. Which unless they ordered the incorrect part, is just not true since its a plastic housing so Im not sure how it didnt work since the electrical portion of it working didnt get changed since its on the body side of the vehicle. All kinds of excuses were made as to why I received no phone call. Will ***** use them again and suggest USAA ends their partnership with themReview from Ted K
1 star03/11/2024
************* Scam: I had them repair my 2017 ****** based on their estimate. When the work was completed I was presented with an invoice higher than their estimate. I called the manager many times and never received a reply. After 20 ****** over three days I received a call saying I signed the invoice (I had to sign it to get my car released) and I would not receive the difference between the estimate and the higher invoice. Beware this company is surly underhanded and unethical in their business practices. They are unworthy of your business. ********Review from Kevin C
1 star01/31/2024
went against my better judgement after reading past reviews prior to going to this place, however still went. Sent my vehicle here for door, however weeks into having my car I start getting calls from my OWN personal insurance saying they have not returned multiple emails and or phone calls leaving voicemails. Until I had to go in there and start asking for information my insurance is asking for. The ladies in the front were oblivious to the information and would always either text ***** but ***** was never available and ***** would always come out and assist. It wasnt until week 3 until they started working on my car. Urging them that my policy was only allowing me a month with a rental car and then would have to be responsible. I would ask for ***** since he is the Manager on site and should take accountability for their negligence. Not one time did I speak to him - I had a total of 16 calls in 39 days and I only received 5 calls from *****. From not hearing from them I went into the shop again asking for *****. The ladies would say he is here and would be with me until they receive text messages from him and I would get told he left mind you waiting for 30MINUTES!. Finally I received the call that the truck is ready. They bring out my truck without my awning on my truck and my emblems missing. RIDICULOUS! - I saw the guy go to the corner of the shop and pick up my 500 dollar awning filled with mud and was damaged . Just shows how they care about your personal belongings and to make matters worse. It seems when my truck was in the shop paint dust got all over inside my seats and personal belongings. Absolutely disgusting with no apologies almost feel like they did on purpose because how bad I was on them. they do not care about you. First thing they asked for was my deductible but offered no explanation for anything else. - I am now in hole 378 dollars from personal rental fees and car cleaner ohh and buying my new emblems for my truck. Shame on them.
Collision Center of Peoria Response
02/01/2024
****************** took 3 weeks to get supplement estimate back to us then parts took a week to arrive now if they cannot understand that timely, we cannot help them out. Best we could do is keep customer informed which we have time stamped notes showing that. His awning came in muddy we actually took it off and put it in a safe storage room. Sounds like customer needs to get better insurance they want us fix something out of our hands.Review from Joseph S
1 star03/22/2023
Dropped off my 2019 range rover Never heard back for 2mo I called with no response. I finally got my car back and the door wasn't calibrated. The boss took no accountability and blamed it on the insurance company and the outsourcing of work. Gave the vehicle back to them to get an estimate for time and they still won't respond. This place has not integrity, or customer service. Please avoid this placeReview from maria t
1 star10/10/2022
worst costumer service ever, they just took you money and never call you back stay away for this place
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