Business ProfileforMidas Gold Group

On April 2, 2023, I sold/moved $386,200.00 in American Eagles Gold, Platinum and Silver metals from my Fidelity IRA account and rolled this over to Midas Gold Group. On April 4, 2023, Midas Gold Group sold me Perth Gold and Silver over market value $2400.00 per ounce of Gold bars, and $36.30 per ounce of Perth Silver. This transaction was not transparent and the metals purchased are far less value than what I had before. I asked for an Invoice on the day of this transaction but did not receive it until the next day. I lost over $60,000.00 of my IRA retirement, I have the same amount of gold and silver but no platinum. Midas added the price of the platinum to the overall cost of the total metal purchase. May 1, I called Midas and requested to cancel this order due to the fact that my account is still not funded. May 2, I received an email from the agent, he stated that there is no canceling. I wanted to cancel due to lack of transparency and timely deposit or funding in my IRA account. On May 18, 2023, I tried contacting Midas. I still have not received a return call as of Friday May 19, 2023, I sent an email on Thursday as well, May 18, 2023 requesting a date as to when my account will be funded. I also requested a market value that Midas would calculate the metal purchased. As of Friday May 19, 2023, my account still does not reflect funding is still stating "Unsettled Metals Purchase". I have no idea when my account will be funded. I have no idea how much my IRA retirement account is worth. I have no idea at what the fair market value my account is worth. I feel Midas is taken advantage of a retired elderly person and I don't know if this was legal. I want to cancel this IRA metal account with Midas Gold Group and receive a refund. Midas has not acted in good faith or in a timely business manner. Midas has not been transparent with any requests or looked out in the best interest of this customer. I hope my experience helps future customers ask more questions.