Business ProfileforBestway USA Inc

BBB has received information indicating merchandise purchased from Bestway USA, Inc. arrives defective or damaged. BBB has also received information indicating the business fails to provide timely and professional customer service upon receiving requests for replacement merchandise covered under the business warranty or refunds.

The business responded to BBB and indicated that consumers must activate their warranty for the business to honor claims. To activate the warranty, consumers must:

•Possess proof of purchase/receipt
•Possess a product batch number, which includes batch number located on the filter pump

In addition, the business agreed to place warranty details on the business website at www.service.bestwaycorp.us/warrantysubmission such as: 

•Pool Liner- 3 month normal warranty or a 6 month extended warranty
•Pool Filter Pump- 12 month normal warranty or an 18 month extended warranty
•Spa Liner & Cover- 6 month normal warranty or a 12 month extended warranty
•Spa Heater & Pump- 12 month normal warranty or an 18 month extended warranty

The business provided BBB with a “Filter Pump Information Sheet” providing facts and tips such as:

•Filter pumps are certified by the Association of Pool & Spa Professionals
•Filter pumps are designed to run full filtration cycles within 8 hours
•Filter cartridges should be changed every 2 weeks
•In the event of malfunction or suction loss, be sure to purge the air out of the pump per the instruction manual provided
•Check all O-rings and gaskets for dirt as this may cause water leaks 

Consumers may reach the “Bestway After Sales Service Helpline” on 855-838-3888 regarding customer service inquires and warranty claims.