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This company provides complete automotive, residential and commercial mobile locksmith services, including lock repair and replacement, rekeying, masterkeying, ignition repair, car keys, transponder keys, vehicle remotes, ADA and Life Safety compliance hardware for commercial and industrial applications.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alcatraz Locksmith meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Alcatraz Locksmith include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Alcatraz Locksmith
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 22, 2009 Business started: 11/09/2003 in AZ Business started locally: 11/09/2003
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. Todd E. Hogan, Manager
Business Category

Locks & Locksmiths Road Service - Automotive Safes & Vaults - Opening & Repairing Security Systems Consultants Auto Services Locksmiths Equipment & Supplies Locks - Wholesale & Manufacturers Security Cameras Key Duplication and Cutting Door Closers & Checks - Repairing Key Control Systems Auto Alarms & Security Systems Door & Gate Operating Devices Door Closers & Checks

Products & Services

Alcatraz Locksmith sells the following brand(s): Abus, Alarm Lock, All Makes and Models Automotive, All Makes of Locks, Arrow, Defiant, Detex, Emtek, Falcon, Kwikset, Marks, Schlage, Securitron, Strattec, Trilogy, Von Duprin

Alcatraz Locksmith offers the following product(s): Anti Theft Hardware, Car Keys, Commercial Locks, Deadbolt Locks, Door Closers, Drop Bars, High Security Keys, Industrial Locks, Keys, Knob Locks, Laser Keys, Latch Guards, Latch Protectors, Lever Locks, Locks, Motorcycle Keys, Push Bars, Remotes, Safes, Transponder Car Keys, Truck Keys, Vehicle Remotes

Method(s) of Payment
Visa, Mastercard, Discover, American Express, Cash, Checks, Commercial Invoice and Government PO
Refund and Exchange Policy
1 year warranty, refunds and exchanges upon investigation.
Industry Tips

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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