BBB Logo

Better Business Bureau ®
Start With Trust®
In Central, Northern and Western Arizona

BBB Business Review

This Business is not BBB accredited

A & M Investigations, LLC

Phone: (602) 957-0837 Fax: (602) 926-8416 4500 N. 32nd Street #108, Phoenix, AZ 85018 http://www.aminvestigationsllc.com View Additional Web Addresses

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers fire arms, security guard training & general fire arms traing instructor services.

BBB Accreditation

On 5/16/2013 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for A & M Investigations, LLC include:

  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Factors that raised the rating for A & M Investigations, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A & M Investigations, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: November 12, 2010 Business started: 08/06/1998 in AZ Business started locally: 08/06/1998 Business incorporated: 09/27/2004 in AZ
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department Of Public Safety License Unit
2102 W. Encanto Boulevard, Phoenix AZ 85009
http://www.dps.state.az.us
Phone Number: 602.223.2361
Fax Number: 602.223.2938

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Albert Hawkins, Manager
Contact Information
Principal: Mr. Albert Hawkins, Manager
Business Category

Gun Safety & Marksmanship Instruction Gun Dealers Ammunition Guns & Gunsmiths

Method(s) of Payment
PAYMENT METHODS:

1. Payment can be made by VISA, MasterCard, American Express or Discover, for prompt shipment. 2. Credit Cards are only accepted within the USA.
3.All products must include the billing address on the credit card.  All transactions are authorized for the full amount at time the order is placed.
4. Merchandise purchased with business or personal checks will be held 14 days, 2 days for money orders or longer until check has cleared the bank before the order is shipped . We do not accept electronic check transfers (E-Check).  Please note your online order number on the check. C.O.D.: We do not ship C.O.D
 
Send your check or money or to:
 
A&M Investigations
Attn: Orders
P.O. Box 67255.
Phoenix, Arizona 85082
Refund and Exchange Policy
New firearms are non-returnable.

To insure your satisfaction with your new firearm, we offer the following support:
A&M Investigations, LLC's LIABILITY FOR BREACH OF ANY WARRANTY SHALL BE LIMITED TO REPLACING OR REPAIRING THE NONPERFORMING OR DEFECTIVE GOODS (TO BE DETERMINED AT OUR DISCRETION).  WE SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES, DIRECT, INCIDENTAL OR CONSEQUENTIAL.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
 
*Exceptions include Used Firearms, Surplus & Military Firearms (new or used), and firearms used for commercial, rental or demonstrations, etc. This warranty applies to new firearms sold after October 30, 2010.  A&M Investigations shall make the final determination for any exceptions to this warranty.

Manufacturer Warranty & Service: In some cases, it may be best to send your firearm directly to the manufacturer for repair or adjustment. Some manufacturers offer superior service and we may direct you in this regard, depending on the brand.

Used Gun Purchase (Buy Back): At our discretion, we may offer to buy a firearm, at a price to be determined by A&M Investigations.

Private Sale Ad Board: We offer a ‘For sale’ section in the A&M Investigations Forums (link here) where you may offer your firearm for sale, following all state and federal laws.
Alternate Business Names
Chief Building Services
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations