Business ProfileforSure Temp Air Conditioning LLC

Since buying my home I had never been able to connect my ***** app to my home thermostat, so I emailed ***** to resolve the issue and they informed me the one of their local dealers would be able to resolve my issue. I thought this was odd because my issue seemed like it could be resolved over the phone, but I followed their instructions and contacted Sure Temp LLC, which is the closest dealer to my home. I called Sure Temp on the morning of 09/28/2023 and spoke to a phone rep. I informed her that I had contacted ***** about connecting my ***** mobile app to my home thermostat and that ***** had informed me they could help. The woman I spoke to informed me that she would have a tech sent to my home between 1 pm and 6 pm that day and took my personal information, but never told me there was a cost to just having someone come to my home. I never would have agreed if I had been made aware that there were any costs for the visit. I said yes thinking that it was a free consultation because no monetary amount was ever discussed. The tech showed up and was very friendly, but all he ended up doing was calling *****, who removed the previous homeowner from the ***** account tied to my home. The tech also didn't mention any cost when he showed up. When he was leaving (after ***** had resolved the issue) he asked, "did they tell you it was $75 for the consultation?" to which I replied "no." He informed me that I owed the money so I paid begrudgingly to avoid any incidents with a stranger in my home, but I immediately called Sure Temp and asked to speak to a manager to have the $75 refunded for the non-disclosure of any fees. The person I spoke to said no managers were present, but he would have a manager call me back the next day (09/29/2023). I have waited all day today with no phone calls from Sure Temp. I just called again to find out why I didn't get a call and their message said they close at 5 pm. This is horrible customer service and I need my $75 refunded ASAP!